4 ways messaging can drive revenue beyond direct sales
You’ve probably heard the term ‘conversational commerce’ before? It’s where you use conversations to contribute to driving revenue. For example, a live chat or chatbot on your website for qualifying leads and booking sales calls. Most people, when they think about ‘commerce’, they think about the above: making or directly impacting the sale element of […]
Debt collections are challenging, and changing
People who end up in debt can feel that their situation is spiralling out of control. So how can automation help? Find out in this article.
Overcoming the shortfalls of voice AI
People just want to talk to machines like they would talk to another person. They expect it to work.
Why conversational AI should be accessible by design
Discover the importance of making conversational assistants more accessible for individuals with accessibility needs or impairments.
Here’s Conversational AI at a whopping great scale!
We often talk about how conversational AI can scale-up your customer services. It’s possible to serve far more customers than you could with just a human team of agents. Most companies may have hundreds or thousands of conversations per month, and it doesn’t matter when they occur, as automated conversations are available 24/7. Potentially, you […]
Ultimate Analysis of Gartner’s Critical Capabilities for Enterprise Conversational AI Platforms
The analysis presents enterprise buyers, decision makers and influencers with a full understanding of the capabilities they’ll need to succeed in their automation programme.
How loveholidays used AI to turn frowns upside down
The travel industry is not known for treating its customers particularly well. You only have to check the news to see examples of stranded holidaymakers. Most people go on holidays for relaxation, so this contrast only gets amplified when people vent their frustrations about poor service. Eugene Neale, Director of Business IT and CX Engineering […]
How Decathlon made messaging matter with a little help from AI
Learn how Decathlon transitioned from a traditional contact centre to automating 50% of all customer contacts while increasing agent productivity and customer satisfaction.
Capturing the scope and behavior of LLMs
A hot topic among conversation designers and others is how to capture the scope and behavior of LLMs.
Your bot’s really an employee with superhuman responsibilities
Discover what conversation designers should consider when working on their assistant’s persona.