What happens after you’ve designed and built your AI Assistant?
So what happens after your assistant goes live is continual tuning and improvements. Forever. This is not ‘set and forget’.
3 Fundamental Conversational AI Capabilities
When designing or developing a conversational assistant, like a chatbot or a voice assistant, there are three fundamental things the AI assistant should be able to do. This might sound basic, but with all the renewed interest in conversational AI, fuelled by large language models and ChatGPT, it’s worth layout out this stuff because this […]
Don’t cull the bots! Here’s 7 myths we should bury first
Some myths linger in the public consciousness for too long. Some lingering myths in conversational AI deserve re-evaluation.
3 innovative use cases for AI in retail
The advent of AI has all industries pondering the transformative potential. And retail is no exception. As digitalization is rapidly reshaping the retail landscape, we delve into three unique ways that artificial intelligence is being used in this sector, focusing on areas such as enhancing in-store experiences, improving customer phone interactions, and personalizing online shopping […]
Conversation design best practice series pt. 1: The building blocks
When creating AI voice assistants and chatbots, we are witnessing a similar phase of uncertainty and exploration as we did with the web in the late 90s. Through understanding the basic structure of dialogue, including patterns and sequences, we can start to design more predictable and robust conversations. — Tickets for #Unparsed, the world’s first #conversationdesignconference, are […]
Don’t blame the bot! 10 learnings on safe use of AI
VUX World hosted a panel on ethics during the European Chatbot Summit in Edinburgh 2023. Kane Simms hosted the guest speakers Oksana Dambrauskaite, E-commerce Operations Leader at Decathlon UK, and Somnath Biswas, Head of Product – Conversations, Totaljobs Group. So what came up in that discussion? Here’s 10 hot takes! 1 – Nobody got fired […]
What does your voice reveal about you?
What does your voice reveal about you? Probably more than you realise – it’s possible to detect clues about your health, background and emotions while you talk.
Unlocking the power of LLMs: putting people first in AI assistant development
It’s easy to approach every new problem in conversational AI as if you’re the first person who ever faced it. But the truth is that many organisations are trying to solve the same problems at the same time.
Why build a bank assistant from scratch?
How does a bank deploy an assistant like Capital One’s ENO or Bank of America’s Erica without investing countless dollars and hours in the project?
From good to great: how Roche improved customer experience
When does a company in a ‘dinosaur’ industry like pharmaceuticals embrace change?