The role of AI in music with SoundCloud’s Hazel Savage
Hazel joins us to discuss the role of AI in music, the opportunities, challenges and future.
How we built AI assistant, Sandy, with loveholidays
The loveholidays AI team join us to share their lessons learned from implementing the award-winning AI assistant, Sandy.
Unlocking AI use cases with speech recognition with Ricardo Herreros-Symons
Ricardo Herreros-Symons joins us as he shares the process of unlocking AI use cases with speech recognition.
Whose job is prompt design?
This article was written by Benjamin McCulloch, Content and Conversation Designer at VUX World. It seems there isn’t agreement within the Conversational AI industry about who should be responsible for prompting LLMs. Should it be programmers or conversation designers who design the prompts? Generally speaking, I’ve seen conversation designers and programmers who have adopted prompting […]
OpenAI GPT-4o: What’s new and what’s the impact on CX?
Marc Bernstein joins us to discuss whats new and whats the impact on CX from OpenAI GPT-4o.
Chatbot and LLM Analytics with Eric Griffing, Dashbot
Join us as we discuss how businesses can leverage analytics to optimise customer interactions, the common pitfalls in current AI strategies, and the future of AI in customer service.
AI that filters voices and soften accents, with Ofer Ronen
Ofer Ronen joins us as he shares with us how AI is being used to filter voices and making accents clearer to understand!
Lessons from 21 years in conversational AI with Chris Ezekiel
Chris Ezekiel, Creative virtual joins us as he shares his knowledge from being in the conversational AI space for 21 years!
Is it safe to use LLMs in a healthcare setting?
You may be tempted to say no. There’s two obvious reasons why; LLMs hallucinate (which could mean that nonsense or simply incorrect health advice would be generated) and they can be compromised by injection attacks (which would mean that private medical data could be extracted). Is that the end of the story though? Can’t we […]
Balancing Tech Advancements with a Human Touch in Customer Service
How do you adapt to technological advancements while maintaining a human touch? AI is great at routine and easy to accomplish tasks, whereas humans can analyse and adjust when the unexpected happens, and they’re empathetic. Ian Robertson, Customer Operations Specialist at The Forum, offers some mega insights into navigating these challenges during his conversation with […]