Chatbot and LLM Analytics with Eric Griffing, Dashbot
Join us as we discuss how businesses can leverage analytics to optimise customer interactions, the common pitfalls in current AI strategies, and the future of AI in customer service.
AI that filters voices and soften accents, with Ofer Ronen
Ofer Ronen joins us as he shares with us how AI is being used to filter voices and making accents clearer to understand!
Lessons from 21 years in conversational AI with Chris Ezekiel
Chris Ezekiel, Creative virtual joins us as he shares his knowledge from being in the conversational AI space for 21 years!
Is it safe to use LLMs in a healthcare setting?
You may be tempted to say no. There’s two obvious reasons why; LLMs hallucinate (which could mean that nonsense or simply incorrect health advice would be generated) and they can be compromised by injection attacks (which would mean that private medical data could be extracted). Is that the end of the story though? Can’t we […]
Balancing Tech Advancements with a Human Touch in Customer Service
How do you adapt to technological advancements while maintaining a human touch? AI is great at routine and easy to accomplish tasks, whereas humans can analyse and adjust when the unexpected happens, and they’re empathetic. Ian Robertson, Customer Operations Specialist at The Forum, offers some mega insights into navigating these challenges during his conversation with […]
Counteracting the risk of LLMs
As of now, using LLMs in high-stakes enterprise customer interactions could be considered a risk. Although there are more robust ways of mitigating the hallucination issue emerging, it’s never going to be a 100% solved problem. If LLMs have direct access to private data, without an intermediary platform in between the model and the user, […]
Using AI to make the job search easier with Total Jobs Group
How can AI make your job search easier? I’m joined by Head of Product – Conversations at Total Jobs Group, Somnath Biswas to discuss.
7 practical tips to implement Microsoft 365 Copilot for your business
I recently sat down with Pete Kemp, Principal Consultant at FSP, to discuss the lessons learned in implementing Microsoft 365 Copilot for enterprise businesses. Pete shared 7 specific lessons that all organisations should consider when looking at introducing Copilot’s AI-powered capabilities to their business. Understand that you’re shaping the future of your workplace. These days, […]
AI in contact centers trends with Nerys Corfield
We were joined by Nerys Corfield as she delved into what AI in contact centre trends!
The Future of AI and Humanity: Insights from a Conversation with Byron Reese
Discover the profound impacts AI may have on jobs, intelligence, and the broader future we’re collectively navigating towards.