Designing AI assistants with 50 years of conversation analysis with Liz Stokoe
Liz Stokoe joins us as she chats designing AI assistants with 50 years of conversation analysis
Agony Agent Roundtable #1
Rebecca Evanhoe and Wally Brill joined us for the first episode of Agony agent roundtable!
Conversational AI continues its momentum into 2024
We’re nearing the end of 2023, a year that saw conversational AI explode into the mainstream. I recently sat down with Frank Schneider, AI Evangelist at contact center technology provider, Verint, to get his take on some of the year’s hot topics for enterprises as they start thinking about 2024 plans. Firstly, for all the […]
Decoding documents: how SmartBots chunk data with LLMs
Discover how SmartBots revolutionise document management by introducing an innovative approach to data chunking with Large Language Models.
4 tips for effective use of LLMs in conversational AI
Discover how businesses are adopting LLMs, the challenges and limitations of Retrieval Augmented Generation.
A year in enterprise AI: 2023 review with Frank Schneider, Verint
Frank Schneider, Verint joins us on our VUX world podcast as we have a recap of the year 2023!
How to implement a tried and tested bot improvement cycle
If you’re working with conversational AI systems, then you’ll know that these things are like living organisms. A chatbot is more like a member of staff than it is a piece of software. Would you put a new member of staff on the phone or onto a live chat system and just leave them to […]
The case for explainable AI
You may have heard the term explainable AI before, but what does it mean? And why is it required? According to Google, explainable AI is “a set of tools and frameworks to help you understand and interpret predictions made by your machine learning models.” Essentially, it’s being able to explain why your AI system made […]
How to formulate your CX strategy for 2024
I recently sat down with fellow Stocktoner, Andrew Moorhouse, for a chat about the current state of customer experience, and why so many brands are barking up the wrong tree when it comes to AI. The issue with the channel of choice The biggest takeaway was regarding something I’ve been giving a lot of thought […]
What’s going on at OpenAI? Plus, some LLM developments, with Matt Taylor
Matt Taylor, CPO, Knowbl joins us as he delves into what’s going on at OpenAI!