Balancing AI and Human Insight
Unless you’ve been orbiting in a space station with no Wi-Fi you’ll know that there’s a lot of hype around LLMs such as ChatGPT. However, what everyone craves are best practices for how to use them (and not another ‘here’s 1000 ChatGPT prompts to try before you die’ list on our LinkedIn feed). In the […]
Esteemed author, Byron Reese, discusses the impact of AI on work, life and society
Byron Reese joins us on our VUX world podcast as he chats through the impact of AI.
What to expect from gen AI in enterprise this year, with Philipp Heltewig, CEO, Cognigy
Philipp Heltewig, CEO, Cognigy joins us as we go through what we expect from AI over the next 12 months.
The Complete AI automation process: A VUX World framework
In a previous post, I argued that role playing conversations is an ineffective way of scoping the requirements for a conversational AI use case, or for your first draft design. I realised that, while role play isn’t ideal, there are a shed load more decisions and activities that need to occur before you even think […]
ChatGPT’s ‘strategies for success’ look familiar to us!
When Open AI released their ‘Six strategies for getting better results’ in Dec 2023, anyone who has worked in conversational AI must have thought oh, that looks familiar! The blog showed various techniques for working with ChatGPT. So many of the techniques are similar to the things conversation designers and programmers from the CAI industry […]
The end of role play in conversation design?
There’s a common practice in conversation design, where a design team will role play a conversation with the intention of identifying common conversational patterns, and distilling that down into an ideal ‘flow’ or ‘happy path’. You’d then use this as your first-pass design and iterate from there. Is this practice still relevant today? Honestly, I […]
Designing AI assistants with 50 years of conversation analysis with Liz Stokoe
Liz Stokoe joins us as she chats designing AI assistants with 50 years of conversation analysis
Agony Agent Roundtable #1
Rebecca Evanhoe and Wally Brill joined us for the first episode of Agony agent roundtable!
Conversational AI continues its momentum into 2024
We’re nearing the end of 2023, a year that saw conversational AI explode into the mainstream. I recently sat down with Frank Schneider, AI Evangelist at contact center technology provider, Verint, to get his take on some of the year’s hot topics for enterprises as they start thinking about 2024 plans. Firstly, for all the […]
Decoding documents: how SmartBots chunk data with LLMs
Discover how SmartBots revolutionise document management by introducing an innovative approach to data chunking with Large Language Models.