The Future of AI and Humanity: Insights from a Conversation with Byron Reese
Discover the profound impacts AI may have on jobs, intelligence, and the broader future we’re collectively navigating towards.
7 new AI case studies from 7 top brands
The Cognigy Experience Summit recently concluded, and I was honoured to be there as a guest speaker. It was a gathering of Cognigy customers, partners, thought leaders and innovators in Dusseldorf, to explore the frontiers of AI in enhancing customer experiences. Here, I’ll share the success stories of the brands that presented, showing the transformative […]
Why CAI needs skin in the game
The notion that AI will take our jobs and then destroy us is frustratingly hard to kill. It lacks scientific basis but it caught the public’s imagination. That’s perhaps because films like Terminator and 2001: A Space Odyssey were hugely popular long before actual AI gained widespread use. Somehow the public accepted narratives about killer […]
The AI Platform Reimagined, with Brandon Nott and Nick Orlando
Join us for a thought-provoking episode of VUX World, with Brandon Nott, CPO, Amelia, and Nick Orlando, Director of Product, Amelia.
How to navigate the 3 risks of LLMs in CAI
Most companies want to know how to find success with generative AI today. Few have managed to demonstrate it. Loop Car Insurance is one company that’s getting it right. It launched a generative, LLM-based bot with the help of Quiq last year that has reduced email support by 55%. So how did it do it? […]
The evolution of the full-stack conversation designer
Just a few years ago we saw the concept of the ‘full-stack conversation designer’ emerge. Essentially, this job title meant that the designer could see a bot from ideation to iterations, including research, designing flows and the bot’s language, creating the dialogue management, and training the NLU. According to Peter Isaacs, “The way it was […]
Lean and process engineering for AI automation with Scott Hamilton
Scott Hamilton, Prodigal Tech joins us on our VUX World podcast as he shares all about AI automation!
Navigating the CX Maze: Insights from Ian Robertson on VUX World
Ian Robertson, The Forum joins us as we delve into the dynamic world of Customer Experience.
How to get started in Conversational AI
This question comes up all the time, and that’s great! So many people are discovering conversation design, and so many of them come from different backgrounds. We want to give you some helpers to get started. Before we do that, it’s worth pointing out a few things. Conversational AI has the potential to help everyone, […]
Microsoft Copilot: Enterprise lessons learned with Pete Kemp
Pete Kemp, FSP joins us on our VUX World podcast as he talks through Microsoft Copilot.