Why build a bank assistant from scratch?
How does a bank deploy an assistant like Capital One’s ENO or Bank of America’s Erica without investing countless dollars and hours in the project?
Conversations Squared #7 Hilary Hayes
Let’s talk careers! This Conversations2 is an interview with Hilary Hayes, who’s a conversation designer, multimodal interaction designer, teacher and mentor.
From good to great: how Roche improved customer experience
When does a company in a ‘dinosaur’ industry like pharmaceuticals embrace change?
Gartner’s Magic Quadrant for Enterprise Conversational AI Platforms: 2022 vs 2023 Comparison
So, it’s that time of year again. Gartner has released its Magic Quadrant for Enterprise Conversational AI Platforms 2023, and it makes for interesting reading. I’ll be doing some deeper analysis on this over the coming weeks, but wanted to give you a quick synopsis of what’s changed since last year. In a nutshell There […]
Conversational AI in Financial Services with Dave Schreffler & Peter Berbee
Dave Schreffler & Peter Berbee join us to discuss how Conversational AI is being used in Financial services.
Conversations Squared #6 Kane Simms
Oh wow, is that the time?! VUX World has been going for 5 years! For this episode of Conversations Squared the focus is on the man who’s usually asking the questions – Kane Simms!
Context is King (and Queen), with Gregg Johnson, CEO, Invoca
Gregg Johnson, CEO, Invoca joins us in sharing just how important context actually is.
Conversations Squared #5 Dr Maria Aretoulaki
Conversation analysis should be a part of every conversation design team’s workflow. You may be doing it already without realising exactly what it is. I reached out to Dr Maria Aretoulaki to find out exactly what conversation analysis is, why it matters and how she would use it for a new project.
Knowbl on building an LLM-first AI platform
Matt Taylor joins us as he shares his insights into how Knowbl is building an LLM-first AI platform.
Why have we forgotten some of the basics? With Maaike Coppens
Maaike Coppens joins us as she helps us explore why we’re a community with amnesia who’s forgotten the basics.