Tone of voice AI and its impact on customer experience
Rana Gujral and Anu Sachdeva join us as they share the impact on customer experience tone of voice AI has had.
3 innovative AI use cases in retail with Gopi Polavarapu, Sr. VP at Kore.ai
Gopi Polavarapu, Sr. VP at Kore.ai joins us as he shares 3 innovative use cases which are used in retail
Conversations Squared #9 Andrew Muir
We’re used to hearing Text To Speech in conversational AI, but that’s not the only option available. Voice assistants don’t have to use synthetic speech – they can use recordings of a live voice talent instead. Andrew Muir, Lead Dialogue Designer at PolyAI, explains the benefits of using voice talents. One of his points really […]
The world’s first accessible chatbot? With Mark Worden, NatWest
Mark Worden, NatWest joins us as he shares how natwest has created the worlds first accessible chabot.
Conversational automation at Swisscom with Yvonne Zgraggen
Yvonne Zgraggen joins us on our VUX World podcast as she speaks through conversational automation at Swisscom.
Conversations Squared #8 Michelle Parayil
Let’s talk about proactive messaging! Michelle Parayil, Conversation Design Manager at Haptik, knows all about it. She’s learnt a great deal about proactive messaging with conversational AI, and shares her learnings and experiences with VUX World.
Why build a bank assistant from scratch?
How does a bank deploy an assistant like Capital One’s ENO or Bank of America’s Erica without investing countless dollars and hours in the project?
Conversations Squared #7 Hilary Hayes
Let’s talk careers! This Conversations2 is an interview with Hilary Hayes, who’s a conversation designer, multimodal interaction designer, teacher and mentor.
From good to great: how Roche improved customer experience
When does a company in a ‘dinosaur’ industry like pharmaceuticals embrace change?
Gartner’s Magic Quadrant for Enterprise Conversational AI Platforms: 2022 vs 2023 Comparison
So, it’s that time of year again. Gartner has released its Magic Quadrant for Enterprise Conversational AI Platforms 2023, and it makes for interesting reading. I’ll be doing some deeper analysis on this over the coming weeks, but wanted to give you a quick synopsis of what’s changed since last year. In a nutshell There […]