Master assistant or multi-assistant orchestration? 4 considerations
When you start working on expanding your enterprise conversational automation initiative, you’ll be faced with a dilemma.
Digital humans for healthcare with Paulina Lewandowska, Roche
Paulina Lewandowska, Roche, joins us to share her learnings on designing conversations for digital humans working in healthcare.
Why we need a no-code multimodal orchestration tool
During my chat with Jason F. Gilbert, he expressed frustration at how hard it is to orchestrate robotic movements with voice, sound effects, lights and other modes of expression.
Stop getting ChatGPT and GPT3 confused!
Right. Bullsh*t Man is back. Because this is starting to p*ss me off.
Digital humans and innovation at Capita with James Brooks
James Brooks, Innovation Principle, Capita, joins us as he shares his insights into Digital humans and how Capita is approaching conversational AI.
The DITAT maturity model for conversational AI
We’ve put together the DITAT maturity model for conversational AI to show the various stages of maturity conversational applications go through on the journey to AI transformation.
Conversations Squared #3 Esha Metiary
Esha Metiary, Lead Conversation Designer, Bol.com, talks about why some assistants should be prepared to discuss political matters.
Open AI vs Google: a headline you’d never have dreamed of
With the launch of ChatGPT, OpenAI hasn’t just managed to make a big splash in the AI community. It’s managed to break out of that community and hit almost every other community on the planet. Marketers, creators, insurers, accountants, everyone has heard of it. It’s even got itself into a position where people are talking […]
15 ways conversation designers could use ChatGPT
People from all industries and professions have gotten a hold of ChatGPT and have begun to understand the potential power of NLP technologies. In the field of conversational AI, for obvious reasons, there’s been a LOT of talk about whether a future version of ChatGPT would negate the need for conversation designers. The reactions from […]
How to achieve better customer service during seasonal spikes
We’ve written about novel uses of personas, how AI improves a human’s work, and how holistic AI is the future of customer service. There’s countless ways those concepts can be applied to organisations. Let’s consider seasonal spikes.