Holistic AI services: the future of CX?
We have best practices when implementing Conversational AI – find the repetitive tasks you do every day that don’t require analytical thought to solve, and then see if they can be solved with an automated system. We know it works. That’s great. We have a starting point! But what’s after that? If you tackle the […]
Why context is truth in conversational AI
If you want to understand how machines pick apart the things we say to pull relevant data from it then you simply must listen to Raj Tumuluri! Don’t just believe us though – Openstream AI was recognized by Gartner as the sole Visionary in the January 2022 Magic Quadrant for Enterprise Conversational AI Platforms.
Why you need Botium before you make your bot
Frequently, once brands decide they need a bot they’ll pick the platform straight away. That’s before they’ve even considered the use case. Generally speaking, their thinking goes like this; ‘Google’s one of the biggest tech companies so we must succeed if we use their Cloud NLU’, or ‘we use Microsoft for everything else – why […]
You must see Amelia’s 7 Design Principles
How do you ensure you’re on the right track in conversational AI? How do you ensure you’re not wasting time and resources on something that won’t help anyone? Many designers keep principles in mind while they work. Design principles are at best a great resource for aligning minds when people collaborate, and at worst a […]
Automating insurance claims with conversational AI
What do you do when your kitchen sink springs a leak? If you’re covered by Homeserve’s insurance you’d call them up and ask for a fix pronto. They have a call centre to handle claims when home issues arise – plumbing, gas, electrics, drainage, and so on – and they have a team of engineers […]
How Scotiabank uses conversational AI, with Fabio Sarti, Sr. AI/ML Product Manager, Scotiabank
Fabio Sarti, Senior AI/ML Product Manager at Scotiabank, joins us to share how Scotiabank uses conversational AI.
How to find success with voice automation
Here’s a high level overview of the kind of value you can find with voice assistants for CX automation, and how to set yourself up for success.
Here’s a vision of the future you must read
We’ve seen many attention-grabbing headlines about how AI is going to steal our jobs. It hasn’t happened yet though, has it? It’s important to remember they’re just stories. They feed into the common fear that AI will have a negative impact on humanity, which is useful for science fiction directors when they have a new […]
AI Studio, adoption and trends, with Amitha Pulijala and Lawrence Byrd, Vonage
Amitha Pulijala and Lawrence Byrd join us to walk through the Vonage AI Studio and the huge opportunities that await those who can move quickly.
Introducing conversation design into a dev-led organisation with Workday
Collin Carnahan joins us for us to discuss how Workday has been creating a conversation design culture.