Is our love for the web holding us back?
Many of the brands Kane interviews on VUX World are taking careful 1st steps into conversational AI. They already have a website, they have a smartphone app, they have a contact centre, and they’ve begun creating a chatbot or voicebot. The majority of those brands are from America and Europe. In emerging markets it’s a […]
Why you should take data privacy more seriously
Sometimes I tell people I work in conversational AI and they say “I don’t have an Alexa or Google Assistant because I don’t want tech companies to record everything I say.” Have you experienced the same? We could break down their statement. We could point out that their mobile phone also has the potential to […]
Why should you measure bots like humans?
You’ll get a variety of answers if you ask anyone with a call centre bot how they measure its success. They might measure containment rates (how many callers were serviced by the bot without any help from a human agent). They might also measure CSAT (customer satisfaction score) and NPS (net promoter score).
Building an effective digital assistant for banking with Bill Hawks, Citizens Bank
Bill hawks joins us to talk through just how important it is to have an effective digital assistant for banks and the role that it plays.
Holistic AI services: the future of CX?
We have best practices when implementing Conversational AI – find the repetitive tasks you do every day that don’t require analytical thought to solve, and then see if they can be solved with an automated system. We know it works. That’s great. We have a starting point! But what’s after that? If you tackle the […]
Why context is truth in conversational AI
If you want to understand how machines pick apart the things we say to pull relevant data from it then you simply must listen to Raj Tumuluri! Don’t just believe us though – Openstream AI was recognized by Gartner as the sole Visionary in the January 2022 Magic Quadrant for Enterprise Conversational AI Platforms.
Why you need Botium before you make your bot
Frequently, once brands decide they need a bot they’ll pick the platform straight away. That’s before they’ve even considered the use case. Generally speaking, their thinking goes like this; ‘Google’s one of the biggest tech companies so we must succeed if we use their Cloud NLU’, or ‘we use Microsoft for everything else – why […]
You must see Amelia’s 7 Design Principles
How do you ensure you’re on the right track in conversational AI? How do you ensure you’re not wasting time and resources on something that won’t help anyone? Many designers keep principles in mind while they work. Design principles are at best a great resource for aligning minds when people collaborate, and at worst a […]
Automating insurance claims with conversational AI
What do you do when your kitchen sink springs a leak? If you’re covered by Homeserve’s insurance you’d call them up and ask for a fix pronto. They have a call centre to handle claims when home issues arise – plumbing, gas, electrics, drainage, and so on – and they have a team of engineers […]
How Scotiabank uses conversational AI, with Fabio Sarti, Sr. AI/ML Product Manager, Scotiabank
Fabio Sarti, Senior AI/ML Product Manager at Scotiabank, joins us to share how Scotiabank uses conversational AI.