ChatGPT: the good, the bad and the future
It’s been a week since the launch of ChatGPT, Open AI’s latest large language model (LLM), which has taken the AI industry by storm. Many have posited that it could replace Google search, even kill Google. Some have asked whether it could replace customer service agents. A few have questioned whether it will change the […]
Voice AI that detects your tone of voice with Sean Austin, CEO, Helios
Sean Austin, CEO, Helios joins us to give an insight on how Voice AI is working to be able to detect what the tone of your voice is.
Top 10 conversational AI trends for 2023
Vonage hosted the ‘What’s Next for Conversational AI’ panel during VUX @ VOICE22, a full day of VUX World programming at VOICE22 in Arlington, VA.
5 steps to selecting the perfect partner for conversational automation
Recently, we wrote about Florida Blue’s multi-channel assistant. A Visual IVR system with a voice assistant that helps the health insurance company’s customers apply for replacement Digital ID cards.
Conversations Squared #1 – Emily Uematsu Banzhaf
Emily Uematsu Banzhaf, Content Designer at WillowTree, talks to Ben McCulloch about conversation design. Emily is also a conversation/VUI designer, she leads the ethical use taskforce at Open Voice Network, and she’s a professional violinist!
Conversational AI in the emerging web 3 landscape, with Brandon Kaplan, CIO, Journey
Brandon Kaplan, CIO, Journey discusses how conversational AI is emerging in the web 3 landscape.
Is our love for the web holding us back?
Many of the brands Kane interviews on VUX World are taking careful 1st steps into conversational AI. They already have a website, they have a smartphone app, they have a contact centre, and they’ve begun creating a chatbot or voicebot. The majority of those brands are from America and Europe. In emerging markets it’s a […]
Why you should take data privacy more seriously
Sometimes I tell people I work in conversational AI and they say “I don’t have an Alexa or Google Assistant because I don’t want tech companies to record everything I say.” Have you experienced the same? We could break down their statement. We could point out that their mobile phone also has the potential to […]
Why should you measure bots like humans?
You’ll get a variety of answers if you ask anyone with a call centre bot how they measure its success. They might measure containment rates (how many callers were serviced by the bot without any help from a human agent). They might also measure CSAT (customer satisfaction score) and NPS (net promoter score).
Building an effective digital assistant for banking with Bill Hawks, Citizens Bank
Bill hawks joins us to talk through just how important it is to have an effective digital assistant for banks and the role that it plays.