Why should you consider conversation’s unwritten rules?
Human conversations don’t follow a map. Even if you try to plan your chat, things often go off-topic quickly. It doesn’t matter much. No matter what happens, humans are skilled at redirecting conversations and finding agreement on what they’re talking about.
Top 20 AI adoption challenges from 50+ organisations
Here are the top 20 AI adoption challenges from over 50 organisations that took part in a series of workshops I ran with Cognigy.
An AI modelled on the human brain, with Peter Voss, CEO, Aigo
What happens when you build a conversational AI framework that’s modelled on the human brain? The coiner of the term ‘AGI’, Peter Voss, joins us to reveal all.
Cracking the real world ‘cocktail party problem’ in voice AI with Ken Sutton and Hamid Nawab, Yobe
Ken Sutton and Hamid Nawab, co-founders of Yobe, join us to discuss what the meaning of ‘cocktail party problem’ is and how to crack it in with voice AI.
AI at Marks and Spencer: 2 current use cases
How do you take a quintessential British brand, steeped in tradition and history, with a legion of customers (quite a few who are in the older demographic) and transform it for the digital age? Here’s how M&S did it.
Scaling a conversation design practice with Meredith Schulz, Sr. Conversation Design Manager, LivePerson
Meredith Schulz, Sr. Conversation Design Manager, LivePerson, joins us to talk about how to effectively scale a conversation design practice.
Why Aflorithmic is the WordPress of audio production
Sound production is complex but Aflorithmic helps people create automated soundtracks as easily as building a website.<!–more–> Sound designers and music composers make thousands of tiny choices in everything they do. That’s because there’s always so much to consider in their work – how does this sound relate to that visual, how can I make […]
Why do most chatbots fail? With Dawn Harpster, Talkdesk
Dawn Harpster, Senior Conversation Architect at Talkdesk, joins us to discuss why most chatbots fail, and how you can design successful digital assistants.
How to connect any digital assistant to any call centre
Digital assistants need to be properly implemented in order to achieve their goals, and until now contact centres struggled with this for a number of reasons.
The 2 things holding AI assistants back (and it’s not tech)
We’ve long had a vision for what AI assistants could be capable of. Hal, Computer from Star Trek, Kitt from Knightrider, Holly from Red Dwarf, JARVIS from Ironman, Samantha from Her and so on.