Designing conversational AI that works with Anne Cantera of Optimum
From IVRs to multimodal AI experiences, the hardest problems are rarely technical. Anne Cantera breaks down what it takes to design conversational AI that customers trust and use.
The AI talent war with Chris Morrow, Founder of Digitalent
Cars are becoming one of the most competitive frontiers in AI, and most people don’t realise how complex it really is.
The AI-driven evolution of the in-car experience with BalaKrishna Kolluru, Senior Director of AI at Cerence AI
Cars are becoming one of the most competitive frontiers in AI, and most people don’t realise how complex it really is.
Is your AI strategy ready for ChatGPT Agent?
ChatGPT Agent is already navigating websites on behalf of customers. Find out what CX leaders should do now to prepare their digital estate for AI agent traffic.
Why AI is the future of customer service with Fergal Reid, Chief AI Officer at Intercom
What does it really take to build AI that can resolve customer support at scale reliably, safely, and with measurable business impact?
8 critical factors for deciding between hybrid and pure generative AI
Discover the emerging hybrid AI techniques for customer experience that enable businesses to benefit from the immense power of generative AI, while maintaining certainty and consistency in areas that matter.
How AI is rewriting the business automation playbook with Joe Kim, CEO of DRUID AI
Learn why AI might be the biggest shift in technology since the internet.
Taming agentic AI: a practical enterprise approach
Anne Jenkins, VP of Solution Architecture at Teneo, joins us to discuss what it truly takes to build enterprise-ready, agentic AI that delivers real value, not just flashy demos.
What is agentic AI? Inside Teneo’s real-world automation approach with Anne Jenkins
Everyone’s slapping ‘agentic’ on their AI products, but what does that even mean?
From logos to language: The next evolution of Brand Identity
Discover how generative voice AI is redefining brand identity, transforming it from static visuals and tone guides into adaptive, conversational experiences that sound unique to every customer, yet remain unmistakably on brand.