8 critical factors for deciding between hybrid and pure generative AI
Discover the emerging hybrid AI techniques for customer experience that enable businesses to benefit from the immense power of generative AI, while maintaining certainty and consistency in areas that matter.
How AI is rewriting the business automation playbook with Joe Kim, CEO of DRUID AI
Learn why AI might be the biggest shift in technology since the internet.
Taming agentic AI: a practical enterprise approach
Anne Jenkins, VP of Solution Architecture at Teneo, joins us to discuss what it truly takes to build enterprise-ready, agentic AI that delivers real value, not just flashy demos.
What is agentic AI? Inside Teneo’s real-world automation approach with Anne Jenkins
Everyone’s slapping ‘agentic’ on their AI products, but what does that even mean?
From logos to language: The next evolution of Brand Identity
Discover how generative voice AI is redefining brand identity, transforming it from static visuals and tone guides into adaptive, conversational experiences that sound unique to every customer, yet remain unmistakably on brand.
15 million chats per year: Lessons in AI-driven customer conversations from Lloyds Banking Group with Cainan Wright and John Young
Learn what it really takes to scale conversational AI to 15 million conversations per year.
Mastering context engineering in conversational AI with Martin Cross, Connect
Discover the art and science of context engineering in conversational AI with Martin Cross, President of Connect.
Your contact centre is already a voice AI channel: you just haven’t realised it yet
The voice channel in the contact centre has lost love in recent years. However, recent developments in voice AI (generative AI, speech recognition and speech synthesis) might be finally bringing voice into the 21st century. Voice AI is now turning the traditional one-to-one, costly contact channel into a one-to-many, scalable, revenue-generating one. In a recent […]
Making human-like voice AI accessible and affordable with NLX and Inworld
Discover how NLX and Inworld make studio-quality voice experiences accessible to developers and enterprises at scale.
AI, empathy, and the future of work with Ian Jacobs, Opus Research
Ian Jacobs of Opus Research talks about AI, empathy, jobs, and the future of work, blending tech insights with big societal questions.