Google CCAI with Antony Passemard
Head of Conversational AI and Contact Center at Google Cloud, Antony Passemard, joins us to share all about Google CCAI.
Integrating ANY bot from ANY framework into ANY contact centre with Ilan Avner, AudioCodes
Voicebots for customer service are in increasing demand, but how do you actually integrate one into a contact centre?
Creating super-human voice assistants with Nikola Mrkšić, CEO, PolyAI
Find out how PolyAI is creating super-human voice assistants for customer service with ex-Apple Siri, current CEO PolyAI, Nikola Mrkšić.
With 427 million daily voice searches on mobile, what can you do about it?
With approximately 427m voice searches made on mobile per day, what does it mean for your business? And what can you do to capitalise on it?
Building a business on Alexa and Google Assistant with Tom Hewitson
Founder and CEO, Labworks.io, Tom Hewitson joins us to share his advice on how to build a business on Alexa and Google Assistant.
Why Google CCAI (Contact Centre AI) partnerships with contact centres is REALLY smart
Google Contact Centre AI (CCAI) services are becoming bundled into almost every contact centre you can find. Here’s why that’s a super-smart move from Google.
Why ‘containment rate’ is NOT the best way to measure your chatbot or voicebot
Here’s why ‘containment rate’ isn’t the right way to measure the success of your chat bot or IVR bot and the 3 things you should use instead.
A framework for consistently measuring the usability of voice and conversational user interfaces
Answering one of the questions we get asked repeatably: how to measure the usability of conversational user interfaces, like chat bots and voice bots, and their impact on customer experience. We’ve found Nielsen Norman group’s general usability measuring framework applies just as well in measuring the usability of voice and conversational interfaces and applications, too. […]
Top 10 voice marketing mistakes and how to avoid them
If you’re considering using voice assistants like Alexa and Google Assistant for marketing, here’s a few things to watch out for.
Enterprise conversational automation with Derek Roberti
VP Technology at Cognigy, Derek Roberti, joins us to share the ins and outs of enterprise conversational automation.