How voice of the customer can enhance your conversational automation strategy with Nate Brown
Chief Experience Officer at Officium Labs, Nate Brown, talks voice of the customer.
Actionable insights from speech data with Nico Perony
CTO and co-founder, OTO.ai, Nico Perony, shares how emotion and sentiment detection can be used to improve CX.
Does voice first suck? And is it stuck? With Bret Kinsella, John Kelvie and Ahmed Bouzid
Join three of the voice AI industry’s leading minds to debate whether voice is living up to its promise and what should happen next.
Bringing human-like performance to AI custom voices with Zohaib Ahmed
Founder of Resemble.ai, Zohaib Ahmed joins us to share how you can bring human-like performance to TTS brand voices.
How we built the HeyMercedes Voice Assistant with Mihai Antonescu
Mihai Antonescu, Group Product Manager, Experience AI at Mercedes-Benz is one of the brains behind the stand-out Hey Mercedes voice assistant.
Integrating DialogFlow into your contact centre with Justin Randall
Learn everything you need to know about integrating your first DialogFlow bot into your contact centre.
Is innovating first worth it?
Is being first to adopt conversational AI worth it? Or should you wait? The people that go first tend to make mistakes that the rest of the market can learn from. The concept of the fast follower is a very real concept, which is that, if you go second, you tend to learn from the […]
A difference between conversational AI and your website
One of the differences between conversational AI and, say, your website or most other channels that don’t rely on natural language is that…
AI and the future of customer service with Noam Fine, Vonage AI
What’s the future of customer service going to look like? And what can businesses do today to prepare for it?
Voice AI in the contact centre: 2021 trends, with Dan Miller, Opus Research
Founder and Lead Analyst at Opus Research and speech tech veteran, Dan Miller, chats contact centre voice AI and what to expect in 2021.