AI-based routing in contact centres with Ronald Rubens, Sentio CX
Ronald Rubens, Sentio CX joins us as he shares AI-based routing in contact centres.
Conversations2 – Justin Randall
It’s common for teams to have both programmers and conversation designers. You need both to get a solid result. They’re both aiming to create the same thing (a robust conversation with a machine) but they approach that from different angles. While the programmer ensures that the software is solid, and has all the right connections, […]
Customer journey analytics with Tim Friebel
Tim Friebel joins us on our VUX world podcast as he shares insights into customer journey analytics.
The Uniphore approach to conversational automation with Kim West
Kim West joins us as she shares with us the approach Uniphore is using to conversational automation.
Why messaging should be part of your content strategy, with Nick Martin
Nick Martin joins us on our VUX World podcast as he shares why messaging should be part of your content strategy.
The future trajectory of AI in customer experience, with Sham Aziz
Sham Aziz joins us on our VUX World podcast as he shares the future trajectory of AI in customer experience.
Conversations2 – Millani Jayasingkam
Designers love to talk design. Often people focus on their favourite tools, processes, hacks and gripes. It all matters. The technical aspects are just as important as well. We’re designing conversations with technology – we need to get intimate with the benefits and limitations of machines so that we can succeed. What about the social/collaborative […]
LLMs in practice with Matt Taylor, Knowbl
Matt Taylor is back on VUX world as he shares LLMs in practice.
UX Design with LLMs, with Braden Ream, CEO, Voiceflow
Braden Ream, CEO, Voiceflow joins us as he shares about UX Design with LLMs.
How Salesforce are using LLMs with Greg Bennett
Greg Bennett’s the final Conversations2 interviewee focused on large language models! When I heard that Salesforce have adopted LLMs at scale (and also heard that they had started to design and build this prior to ChatGPT’s release) I wanted to know more! I’ve known Greg for years and have always found him to be warm, […]