The need for AI privacy, with Patricia Thaine, CEO, Private AI
Patricia Thaine, CEO, Private AI, joins us on our podcast to discuss the importance of privacy as it relates to AI.
How ABN AMRO Bank scales its conversational AI, with Jeroen Das, Product Owner
Jeroen Das, Product Owner, ABN AMRO bank, gives us an insight into how ABN AMRO is scaling its conversational AI solutions.
Top CX trends and how AI is helping, with Brad Cleveland
Brad Cleveland, speaker, author and consultant, joins us to share his insights on how great customer experience strategies are implemented.
How Marks and Spencer is using conversational AI, with Steven Siddall, Contact Systems Lead, Marks and Spencer
Steve Siddall joins us to tell us about how Marks and Spencer is using conversational AI and the benefits it is bringing the business.
How Instacart is using conversational AI with Ayesha Saleem, Conversation Design Manager, Instacart
Ayesha Saleem joins us to discuss how Instacart has brought in the use 0f conversational AI, as well as some conversation design best practice.
Digital avatars for travel with Robert Cunningham, Innovation Manager, LNER
Robert Cunningham of LNER chats to us about digital avatars, their use in travel and the success it brings.
Conversation design is a marathon with Matt Portillo, Conversation Design Lead, Amelia
Matt Portillo chats with us about conversation design, why it isn’t really a project but is a long term journey.
Core components of a conversational AI system with Jaya Kishore, CTO, Yellow AI
Hear from Jaya Kishore the co-founder and CTO of Yellow AI as he talks about the core components of conversational AI.
Why multimodal conversational AI is the future, with Raj Tumuluri, CEO, OpenStream.ai
Raj Tumuluri shares the vision for truly multimodal conversational AI, and it’s impressive… And a reality today.
Call centre authentication with Matt Smallman, Founder, SymNex Consulting
Hear from best selling author and voice biometrics expert, Matt Smallman, on how to utilise technology for voice authentication.