Building an effective digital assistant for banking with Bill Hawks, Citizens Bank
Bill hawks joins us to talk through just how important it is to have an effective digital assistant for banks and the role that it plays.
How Scotiabank uses conversational AI, with Fabio Sarti, Sr. AI/ML Product Manager, Scotiabank
Fabio Sarti, Senior AI/ML Product Manager at Scotiabank, joins us to share how Scotiabank uses conversational AI.
How to find success with voice automation
Here’s a high level overview of the kind of value you can find with voice assistants for CX automation, and how to set yourself up for success.
AI Studio, adoption and trends, with Amitha Pulijala and Lawrence Byrd, Vonage
Amitha Pulijala and Lawrence Byrd join us to walk through the Vonage AI Studio and the huge opportunities that await those who can move quickly.
Introducing conversation design into a dev-led organisation with Workday
Collin Carnahan joins us for us to discuss how Workday has been creating a conversation design culture.
All text and no voice makes your CX dull, with Shridhar Marri, CEO, Senseforth
Shridhar Marri, CEO, Senseforth, joins us to give us an insight on what the future will look like for voice intelligence and business automation.
Conversational AI at Genesys with Harshali Desai and Mitch Mason
Harshali Desai and Mitch Mason, Genesys, join us to share their insights on the importance of knowledge management as an enabler of CAI automation.
Conversational AI for drive through restaurants with Anik Seth, HUEX
Anik Seth joins us to discuss how HUEX is bringing conversational AI to drive through restaurants.
Why Conversational AI is really about business transformation, with Kevin Fredrick, Managing Partner, OneReach.AI
Kevin Fredrick of OneReach.AI joins us and tells us just how Conversational AI can really take your business to the next level.
Why should you consider conversation’s unwritten rules?
Human conversations don’t follow a map. Even if you try to plan your chat, things often go off-topic quickly. It doesn’t matter much. No matter what happens, humans are skilled at redirecting conversations and finding agreement on what they’re talking about.