Amitha Pulijala and Lawrence Byrd join us to walk through the Vonage AI Studio and the huge opportunities that await those who can move quickly.
Die hard VUX World fans will remember the episode with Vonage’s Noam Fine, discussing the then recent acquisition of Open AI by Vonage and the plans to build an AI Studio. One year, and another acquisition later (Vonage itself was recently acquired by Ericsson), and those plans have come to fruition with the recent general release of the Vonage AI Studio.
In this episode, I’m joined by two of the leading brains on the Vonage APIs side of the business: Amitha Pulijala, Vice President of Product, and Lawrence Byrd, Communications APIs. Amitha and Lawrence share their observations on market adoption of conversational AI technologies: which markets are growing, on which channels and what use cases? We’ll also chat about business expectations of AI, core adoption challenges and the trend of multimodal design.
In this episode
00:00 Introduction and presenting VUX World @ VOICE22 Presented by Kore AI
Find out more at https://voicesummit.ai/agenda and save 20% on tickets with the code VUX20
03:05 What is vonage?
07:20 The natural extension
15:30 What is the aim of the AI studio?
21:50 Other platforms VS AI studio
29:05 Enabling broader accessibility to Vonage tooling
33:30 Key challenges faced at for AI tooling
41:40 Why so much poor CX
48:00 Analytics and iterations
57:55 Outro
Find out more at https://vonage.com/ai
Find out more about VUX @ VOICE22 presented by Kore AI: www.voicesummit.ai and save 20% on tickets with the code VUX20
