Genesys on conversational AI with VP, Product Marketing, Elcenora Martinez
One of the world’s largest cloud CX players, Genesys, on the current and future of AI-driven customer engagement, with VP Product Marketing, Elcenora Martinez.
AI-driven real time guidance for call centre agents with Balto CEO, Marc Bernstein
Many have tried and failed to use AI for live call centre agent assist. Marc Bernstein shares how it’s done right.
Google CCAI with Antony Passemard
Head of Conversational AI and Contact Center at Google Cloud, Antony Passemard, joins us to share all about Google CCAI.
Integrating ANY bot from ANY framework into ANY contact centre with Ilan Avner, AudioCodes
Voicebots for customer service are in increasing demand, but how do you actually integrate one into a contact centre?
Why Google CCAI (Contact Centre AI) partnerships with contact centres is REALLY smart
Google Contact Centre AI (CCAI) services are becoming bundled into almost every contact centre you can find. Here’s why that’s a super-smart move from Google.
Actionable insights from speech data with Nico Perony
CTO and co-founder, OTO.ai, Nico Perony, shares how emotion and sentiment detection can be used to improve CX.
Integrating DialogFlow into your contact centre with Justin Randall
Learn everything you need to know about integrating your first DialogFlow bot into your contact centre.
AI and the future of customer service with Noam Fine, Vonage AI
What’s the future of customer service going to look like? And what can businesses do today to prepare for it?
Voice AI in the contact centre: 2021 trends, with Dan Miller, Opus Research
Founder and Lead Analyst at Opus Research and speech tech veteran, Dan Miller, chats contact centre voice AI and what to expect in 2021.
A tell tale sign that you need a conversational AI strategy (don’t make the same mistakes as you did with social)
Here’s a tell tale sign that it’s time to put together a proper conversational AI strategy for your company. Voice and conversational AI is in danger of going down the same route as call centres, websites and social media did in the early days, leading to sunken costs, inefficient management, poor customer experience and ineffective […]