Google announces CCaaS solution
Google has announced its very own contact centre as a service in partnership with ujet.
‘Cobots’ with Lisa Michaud, Product Director, Interactions
How humans and bots working together in real time can lead to epic customer experiences.
Bringing conversational commerce to life with Brian Podolak, CEO, Vocodia
A deep conversation about how Vocodia is automating voice commerce use cases in the call centre.
Contact centre automation trends with Anand Janefalkar, Founder & CEO at UJET
CX automation trends and why Artificial Intelligence without Intelligent Automation is pointless.
Exploring AI conversational intelligence with Surbhi Rathore, CEO, Symbl.ai
Finding and using data that you didn’t even know existed to improve customer experience and business operations.
Using AI to improve business processes with Scotty Technologies’ Roland Hallebeek and Reiner Bruns
Process automation in recruitment, healthcare and retail using conversational AI.
The value of emotional AI with Rana Gujral, CEO, Behavioral Signals
Learn how this deep learning technology is generating increased revenue and improved customer outcomes.
Microsoft release Dynamics 365 contact centre with AI at its core
Microsoft announce ‘voice channel’ general availability for Microsoft Dynamics 365 Customer Service.
Google announces general availability of CCAI Insights
Google has just made understanding your customers at scale a whole lot more accessible for all businesses with CCAI Insights.
Achieving high levels of automation with Sovran AI, CRO, Clive Elleforde
Meet the company that Google, ironically, brings in to solve complex voice automation projects in call centres.