Customer journey analytics with Tim Friebel
Tim Friebel joins us on our VUX world podcast as he shares insights into customer journey analytics.
The future trajectory of AI in customer experience, with Sham Aziz
Sham Aziz joins us on our VUX World podcast as he shares the future trajectory of AI in customer experience.
Debt collections are challenging, and changing
People who end up in debt can feel that their situation is spiralling out of control. So how can automation help? Find out in this article.
Here’s Conversational AI at a whopping great scale!
We often talk about how conversational AI can scale-up your customer services. It’s possible to serve far more customers than you could with just a human team of agents. Most companies may have hundreds or thousands of conversations per month, and it doesn’t matter when they occur, as automated conversations are available 24/7. Potentially, you […]
How loveholidays used AI to turn frowns upside down
The travel industry is not known for treating its customers particularly well. You only have to check the news to see examples of stranded holidaymakers. Most people go on holidays for relaxation, so this contrast only gets amplified when people vent their frustrations about poor service. Eugene Neale, Director of Business IT and CX Engineering […]
How Decathlon made messaging matter with a little help from AI
Learn how Decathlon transitioned from a traditional contact centre to automating 50% of all customer contacts while increasing agent productivity and customer satisfaction.
3 innovative use cases for AI in retail
The advent of AI has all industries pondering the transformative potential. And retail is no exception. As digitalization is rapidly reshaping the retail landscape, we delve into three unique ways that artificial intelligence is being used in this sector, focusing on areas such as enhancing in-store experiences, improving customer phone interactions, and personalizing online shopping […]
3 innovative AI use cases in retail with Gopi Polavarapu, Sr. VP at Kore.ai
Gopi Polavarapu, Sr. VP at Kore.ai joins us as he shares 3 innovative use cases which are used in retail
The world’s first accessible chatbot? With Mark Worden, NatWest
Mark Worden, NatWest joins us as he shares how natwest has created the worlds first accessible chabot.
Conversational automation at Swisscom with Yvonne Zgraggen
Yvonne Zgraggen joins us on our VUX World podcast as she speaks through conversational automation at Swisscom.