How Scotiabank uses conversational AI, with Fabio Sarti, Sr. AI/ML Product Manager, Scotiabank
Fabio Sarti, Senior AI/ML Product Manager at Scotiabank, joins us to share how Scotiabank uses conversational AI.
Check out Florida Blue’s multimodal marvel!
Where’s the best place to start your automation journey? Look for an issue you deal with every day that doesn’t require analytical thought to solve.
All text and no voice makes your CX dull, with Shridhar Marri, CEO, Senseforth
Shridhar Marri, CEO, Senseforth, joins us to give us an insight on what the future will look like for voice intelligence and business automation.
Conversational AI at Genesys with Harshali Desai and Mitch Mason
Harshali Desai and Mitch Mason, Genesys, join us to share their insights on the importance of knowledge management as an enabler of CAI automation.
Conversational AI for drive through restaurants with Anik Seth, HUEX
Anik Seth joins us to discuss how HUEX is bringing conversational AI to drive through restaurants.
HSBC knows the measure of a great digital assistant
There’s a good chance you’ve heard of HSBC as it’s Europe’s largest bank with nearly $3 trillion in assets.
AI at Marks and Spencer: 2 current use cases
How do you take a quintessential British brand, steeped in tradition and history, with a legion of customers (quite a few who are in the older demographic) and transform it for the digital age? Here’s how M&S did it.
How to connect any digital assistant to any call centre
Digital assistants need to be properly implemented in order to achieve their goals, and until now contact centres struggled with this for a number of reasons.
Balto’s Real Time Index analyses 100m+ calls to enable agents to offer better CX
I previously asked whether AI companies in customer service are the next Google’s, Instagram’s etc. Here’s some evidence on how that might occur.
How ABN AMRO bank developed AI maturity
Although conversational AI has decades of history, there’s relatively few companies around who you would call mature in AI terms. But here’s one.