Balto’s Real Time Index analyses 100m+ calls to enable agents to offer better CX
I previously asked whether AI companies in customer service are the next Google’s, Instagram’s etc. Here’s some evidence on how that might occur.
How ABN AMRO bank developed AI maturity
Although conversational AI has decades of history, there’s relatively few companies around who you would call mature in AI terms. But here’s one.
How Rabobank uses conversational AI with Stefan Bijkerk
Stefan Bijkerk discusses with us on our podcast the ways that Rabobank is using conversational AI.
The ultimate guide to agent assist for call centres
Here’s your ultimate guide to agent assist: why it’s needed, what it is and how to implement it to help your call centre agents and customer.
How HSBC is using conversational AI with Andy Kingston, HSBC
Andy Kingston joins us to talk us through the ways that HSBC is using conversational AI to improve customer experience.
The need for AI privacy, with Patricia Thaine, CEO, Private AI
Patricia Thaine, CEO, Private AI, joins us on our podcast to discuss the importance of privacy as it relates to AI.
How ABN AMRO Bank scales its conversational AI, with Jeroen Das, Product Owner
Jeroen Das, Product Owner, ABN AMRO bank, gives us an insight into how ABN AMRO is scaling its conversational AI solutions.
Top CX trends and how AI is helping, with Brad Cleveland
Brad Cleveland, speaker, author and consultant, joins us to share his insights on how great customer experience strategies are implemented.
How Marks and Spencer is using conversational AI, with Steven Siddall, Contact Systems Lead, Marks and Spencer
Steve Siddall joins us to tell us about how Marks and Spencer is using conversational AI and the benefits it is bringing the business.
How Decathlon is using conversational AI in retail with Charles Guth, Customer Service Manager, Decathlon
Learn how Decathlon flipped the script on its customer service channels and built an entirely new customer service set up with AI.