The future of conversation design with OpenDialog’s Founder, Ronald Ashri
OpenDialog is pushing the boundaries of conversation design. Find out more about its a unique approach and tooling with Founder, Ronald Ashri
Intent-less NLU and knowledge management with Hyro CEO, Israel Krush
Hyro CEO, Israel Krush shares a unique approach to conversational AI that requires less conversation design and has higher accuracy.
The journey into conversation design with Heyday’s Anna Ralph
Heyday was recently acquired by Hootsuite. Learn from the Team Lead, Conversation Design, Anna Ralph about her journey into conversation design.
Voice design at Comcast, with Chuong Nguyen and Carolyn Reed
Learn how to create a research-backed voice AI practice from one of the world’s premier voice AI teams at Comcast.
Talking conversation design with Maaike Groenewege
Maaike Groenewege joins us to share some unique insights and perspectives on conversation design theory, techniques, tools and practice.
Step up your chatbot and voice assistant game
There’s too many average conversational AI implementations that are ill-designed and not greatly useful. Don’t fall into that trap. This short story is about a generally less than desirable experience with a chatbot, that sums up where I think the industry is as far as a) use case identification (solving real customer problems) and b) […]
What is SSML (Speech Synthesis Markup Language)? A beginner’s guide
An introductory guide to SSML (Speech Synthesis Markup Language), what it is and how you can use it in speech and voice applications.
Designing charismatic voice assistants with Marie Kleinert and Ray-Allen Taylor
Insights from the VUI Agency on how to design charismatic voice assistants.
A framework for consistently measuring the usability of voice and conversational user interfaces
Answering one of the questions we get asked repeatably: how to measure the usability of conversational user interfaces, like chat bots and voice bots, and their impact on customer experience. We’ve found Nielsen Norman group’s general usability measuring framework applies just as well in measuring the usability of voice and conversational interfaces and applications, too. […]
Incorporating VUI into your UX repertoire with Stuart Silverstein
Director, Service Design, AIG, Stuart Silverstein talks bringing voice into your UX skill set.