Are you over-polishing your chatbot?
When designing a chat bot or voice bot, be careful not to over-polish your dialogue. Keep it natural and free flowing. Here’s how.
Conversation design best practice with Salesforce’s Greg Bennett
Learn conversation design best practice with Conversation Design Principle, Salesforce, Greg Bennett.
Your bot’s not an expert, it’s a toddler, and that’s OK
Standford University found that chatbots and voicebots that are positioned as toddlers fair better than those positioned as experts.
The difference between chatbot and voice search refinements
What’s the difference between how people use chatbots and search bars vs voice user interfaces and what does that mean for how you design interactions for each? One of the big differences between designing for a voice user interface versus a chat user interface and one of the big kind of striking differences between how […]
Conversational ear worms
What is the conversational equivalent of an ear worm? An ear worm is a song that you just cannot get out of your head. It doesn’t matter how hard you try it just sticks in there. If any of you have got kids then you’ll know exactly what it’s like to wake up at five […]
Think conversation design is complex? You aint seen nothing yet
If you think conversation design is complex, you ain’t seen nothing yet.
Multi modal design with Google’s Daniel Padgett
Google’s Head of Conversation Design, Daniel Padgett, shares how his team approach multi modal design across all Google Assistant-enabled devices.
SMS conversation design with Hillary and Matthew Black
Hillary and Matthew Black join us to share how to design and implement automated conversational AI with SMS messaging, and why you should.
Designing natural conversations with IBM’s Bob Moore
Kane and Dustin speak to author and researcher, Bob Moore, about his book Conversational UX Design and how to use conversation analysis techniques to create more natural conversational experiences.
Ethical conversation design with Microsoft’s Deborah Harrison
What is ethical conversation design? Why is it important? And what can we do to design conversations more responsibly? Join Deborah Harrison, Cortana’s first writer, to find out.