UX Research for Conversational AI Experiences: The Definitive Guide

User experience (UX) research is the process of uncovering user wants, needs, pain points, motivations, and behaviors. The goal is to create data-driven, user-centered experiences that meet user needs and expectations. It should ideally be conducted from conception, continuously throughout the design process, and after launching.  UX research is crucial for conversational AI experiences because […]

The AI revolution in recruitment with Martyn Redstone

Martyn joins me to share some new insights on the conversational AI jobs market, the impact that generative AI is having in the recruitment space and some examples of use cases and value being explored in the sector.