Cobus Greyling: why intents, graphs and conversation design have come full circle
Cobus Greyling on where enterprise AI is really heading: data, security, forward-deployed engineers and conversation design.
What’s really breaking your AI agents?
Discover where conversational AI projects actually break: contradictory source data, manual process and weak testing.
Cutting headcount isn’t an AI strategy
Learn how to lead cost-saving conversations with your board and where sustainable savings from AI actually come from.
Most AI projects fail. Here’s how to pick the ones that don’t with Thomas Schaefer, Uniphore
Explore how Uniphore is evolving from conversational AI into a horizontal enterprise AI platform. In this episode, we discuss agentic AI, use case selection, human-in-the-loop systems, data readiness and the future of autonomous business workflows.
Where generative AI earns its place in fintech. Lessons from Jaja Finance with Adrian Matei
Most teams are still asking where to use AI. The better question is where not to.
10 ways SharkNinja uses AI to support a $5B business
Discover how SharkNinja has moved beyond experimentation to production-scale AI implementation.
The AI talent war with Chris Morrow, Founder of Digitalent
Cars are becoming one of the most competitive frontiers in AI, and most people don’t realise how complex it really is.
Is your AI strategy ready for ChatGPT Agent?
ChatGPT Agent is already navigating websites on behalf of customers. Find out what CX leaders should do now to prepare their digital estate for AI agent traffic.
Scaling to $5bn with AI: the SharkNinja story
Discover how to turn AI into real, measurable growth for customer experience and beyond.
8 critical factors for deciding between hybrid and pure generative AI
Discover the emerging hybrid AI techniques for customer experience that enable businesses to benefit from the immense power of generative AI, while maintaining certainty and consistency in areas that matter.