What’s really breaking your AI agents?
Discover where conversational AI projects actually break: contradictory source data, manual process and weak testing.
How Simplyhealth scaled voice AI to resolve 30% of calls
Paul Atkins, Head of Business Optimisation at Simplyhealth, breaks down how they scaled voice AI to resolve almost a third of calls, and what it took to get there.
Voice AI for customer experience: why it’s back and how to make it work
Learn why call volumes are rising and what it takes to deploy effective voice AI.
What most companies get wrong about voice AI with Henry Vaage Iversen, boost.ai
We dig into what’s changed in voice AI technology, why phone volumes continue to rise and how large language models are reshaping what’s possible on the voice channel.
How PolyAI built a voice AI model that handles millions of customer calls with Nikola Mrkšić
In this episode, we explore fine-tuned LLMs, enterprise voice AI and the future of conversational customer experience. Discover how PolyAI powers millions of customer interactions for global enterprises.
The AI-driven evolution of the in-car experience with BalaKrishna Kolluru, Senior Director of AI at Cerence AI
Cars are becoming one of the most competitive frontiers in AI, and most people don’t realise how complex it really is.
From logos to language: The next evolution of Brand Identity
Discover how generative voice AI is redefining brand identity, transforming it from static visuals and tone guides into adaptive, conversational experiences that sound unique to every customer, yet remain unmistakably on brand.
Your contact centre is already a voice AI channel: you just haven’t realised it yet
The voice channel in the contact centre has lost love in recent years. However, recent developments in voice AI (generative AI, speech recognition and speech synthesis) might be finally bringing voice into the 21st century. Voice AI is now turning the traditional one-to-one, costly contact channel into a one-to-many, scalable, revenue-generating one. In a recent […]
Making human-like voice AI accessible and affordable with NLX and Inworld
Discover how NLX and Inworld make studio-quality voice experiences accessible to developers and enterprises at scale.
Voice AI: What everyone gets wrong, and how to get it right
Discover how voice AI transforms customer experience with compliant, customer-friendly solutions to improve your strategy.