The best AI use cases are right in front of your eyes
Loading the Elevenlabs Text to Speech AudioNative Player… CCW published a report recently that asked contact centre leaders how much impact AI has had on their business. The share of businesses that said it’s had enterprise-level impact was zero. Most sit a couple of rungs lower, at moderate impact with limited operational gains. So why […]
How to build reliable AI agents: Test Driven Development is back!
Loading the Elevenlabs Text to Speech AudioNative Player… One of the top questions on the lips of teams building AI agents is ‘when is it ready to go live?’ It’s no wonder this is a concern because most businesses are making go-live decisions based on vibes. They don’t have any evidence to point to that […]
The two things contact centres have been missing until now
Cresta CEO Ping Wu unpacks the two things contact centres have always lacked, and how AI changes that.
Our deep analysis of the Gartner Magic Quadrant for Conversational AI Platforms 2026
Discover where all 14 vendors landed, why voice is only an optional criterion and the question the report doesn’t ask.
From chatbot to voice AI: what changes?
Endre Davids of Seamly on taking voice AI to production, and why your chatbot adds more latency than your text-to-speech or speech recognition.
Cobus Greyling: why intents, graphs and conversation design have come full circle
Cobus Greyling on where enterprise AI is really heading: data, security, forward-deployed engineers and conversation design.
From answers to actions: building better government AI
Pete Kowalczyk on knowledge graphs, goal detection and moving AI from answering questions to taking action.
What’s really breaking your AI agents?
Discover where conversational AI projects actually break: contradictory source data, manual process and weak testing.
How Simplyhealth scaled voice AI to resolve 30% of calls
Paul Atkins, Head of Business Optimisation at Simplyhealth, breaks down how they scaled voice AI to resolve almost a third of calls, and what it took to get there.
Inside the platform enterprises use to build AI agents with Rasmus Hauch, CTO at Boost.ai
Rasmus Hauch, CTO of Boost.ai, opens up the platform layer beneath enterprise AI agents: testing, guardrails, liability and voice at scale.