How LNER’s digital human could revolutionise train travel
Bots take many shapes and forms, and each has their unique challenges. How about this one though – a digital human installed in a busy train station concourse in England?
Decathlon’s 5 year automation strategy took 6 months thanks to AI
Despite the pains and sadness of the pandemic, there have been some curious and exciting developments. The sudden jolt to normal life caused many brands to rapidly change, with many adopting AI faster than they had intended.
Landry’s find the perfect use case for a voice assistant
Landry’s Inc. is a US-based corporation that has 72 restaurant brands and 600 restaurants, hotels, casinos and entertainment destinations across the US, turning over $3 billion in annual revenue. The pandemic forced a shutdown of all their venues. When Landrys reopened, they faced a dilemma. They couldn’t recruit more call centre staff to handle customer […]
Why NLU training needs brains
While preparing this blog I had an uncanny moment.
Do you know enough about AI to use it responsibly?
If you work with AI then data is one of the building blocks of your business. Discussions around data invariably bring up jargon. Do you know your ‘neural parsers’ from your ‘symbolic parsers’? Nope, me neither. Even when you know the terms you often need to perform mental somersaults to understand the concepts they describe. […]
A ground-breaking ‘human-in-the-loop’ approach to AI
One amazing thing about the conversational AI ecosystem is the level of innovation we see every week. Here’s a ground-breaking innovation for human-in-the-loop AI.
The intelligence revolution
Did nobody tell you there’s a revolution going on? It’s actually the next stage in a sequence that started long ago.
7 steps to stop bots saying ‘can you repeat that?’
When you release a digital assistant into the world, you hope it will never have to say the words “can you repeat that?”
The ultimate guide to agent assist for call centres
Here’s your ultimate guide to agent assist: why it’s needed, what it is and how to implement it to help your call centre agents and customer.
AI: beyond cost saving
Why do businesses invest in AI? Most people would say it’s to save cost. Cynics would say it’s to replace all humans with machines (which basically saves costs 🙄). But as Brian Podolak of Vocodia tells VUX World, cost reduction is actually one of the last reasons his clients invest in AI. Pump up the […]