Gen AI and ROI: Bridging the gap from hype to reality in enterprise adoption

In the world of technology, few innovations have sparked as much interest as generative AI (gen AI). This emerging technology promises to transform how businesses operate and serve their customers. However, while the potential of gen AI is immense, many organisations face significant hurdles in their journey from experimentation to large-scale deployment. During a recent […]

Scaling your AI solution for long term success

Once you have established a solid foundation with your initial AI deployments, it’s essential to think about scaling your solutions to cover more complex and higher-impact use cases. This phase requires a strategic approach to ensure that your AI initiatives continue to deliver value and remain sustainable over the long term. Building a Scalable AI […]

The AI revolution in recruitment with Martyn Redstone

Martyn joins me to share some new insights on the conversational AI jobs market, the impact that generative AI is having in the recruitment space and some examples of use cases and value being explored in the sector.

Why NPS and CSAT don’t work for measuring your AI efforts

When evaluating AI initiatives, I see many organisations use NPS and CSAT as barometers of success. But there’s a problem with both of those metrics that make them ineffective at measuring the success of interactions with AI services. This has been a top of mind topic lately. I’ve written about how containment is the wrong […]