This is an interview with Ronald Ashri, Co-Founder of OpenDialog. We discuss the evolving landscape of conversational AI, including all the hype around AI agents.
Ron shares how OpenDialog has progressed since our last conversation in 2021, highlighting the transformative impact of large language models and generative AI on the enterprise automation space.
We dive into the nuances of defining “AI agents”, calling out the hype and misuse of the term and putting a few of the well-known tech companies on the chopping block! We chat about how OpenDialog leverages AI agent-based abstractions and goal-driven architectures to build more reliable and effective conversational systems, striking a balance between the flexibility of language models and the constraints of business processes.
The conversation also explores the future of conversational interfaces, touching on the potential to blend language AI, dynamic user interfaces, and orchestrated experiences to create seamless, multi-modal interactions. It’s a thought-provoking perspective on the current state of the industry and the practical steps organisations can take to harness the power of generative AI in business.
In this episode
01:04 – Welcome to the show!
04:24 – Generative AI revolution
08:30 – AI in everyday products
09:23 – UK’s AI Ambitions
10:54 – Business logic & AI
14:26 – The role of LLMs and defining agency
17:41 – Multi-agent systems explained
25:42 – LLMs & agents: early days
28:39 – Google’s agent definition
30:22 – Autonomy in AI
33:40 – Autonomous systems in business
35:33 – The reality of AGI
37:00 – The evolution of ChatGPT
38:02 – The big research experiment
39:26 – AI Agents: not ready yet
41:21 – The AGI Debate
44:42 – Goal-driven conversations
45:37 – Choosing the right tools
50:35 – Common sense reasoning
52:44 – Training the AI employee
53:42 – High -idelity results
54:38 – The old chatbots’ problem
56:10 – What’s missing in AI?
01:01:02 – The new application paradigm
Check out OpenDialog
Read ‘What is agentic AI? A deeply researched definition’ on The AI Ultimatum Substack
Read ‘AI Agents are not a technology. They are a strategy’ on AgentsDecoded Substack.
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