The AI revolution in recruitment with Martyn Redstone
Martyn joins me to share some new insights on the conversational AI jobs market, the impact that generative AI is having in the recruitment space and some examples of use cases and value being explored in the sector.
The AI chatbot serving 10m customers a year, with Nick Allgaier, Lufthansa
Nick joins me to share his learnings on scaling an AI practice to extraordinary heights.
Why NPS and CSAT don’t work for measuring your AI efforts
When evaluating AI initiatives, I see many organisations use NPS and CSAT as barometers of success. But there’s a problem with both of those metrics that make them ineffective at measuring the success of interactions with AI services. This has been a top of mind topic lately. I’ve written about how containment is the wrong […]
Exploring the Evolution of AI in Search and Contact Centers: Insights from Google’s Vlad Vuskovic
Vladimir Vuskovic, a key figure at Google in the development of AI, particularly in Google Assistant, search and contact centre applications, recently joined me on VUX World to discuss the journey and future of AI technology. With over a decade at Google, Vlad has been instrumental in shaping tools like Google Assistant and is currently […]
The revolution in AI processors with Robert Hallock at Intel Corporation
In this episode, we explore the rapidly evolving world of AI processors; the firepower that makes everything from training, inference and processing possible
Make sure your AI policy includes this…
In the last few months, I’ve spoken to a handful of companies that are stalled on moving forwards with their AI plans, or even putting those plans together, because they’re having to put together an AI policy first. And, from what I’ve seen, these policies have the potential to prevent innovation and inhibit growth. If […]
AI Voice Generation with Brian Cook, CEO, WellSaid
WellSaid is at the forefront of AI-generated voices and has been proving bleeding edge voice technology since late 2018.
Agony Agent Roundtable #2
In this episode of Agony Agent, Ben McCulloch welcomes conversation design experts Ilana Meir and Peter Isaacs to tackle pressing issues faced by conversation AI designers.
2 of the best approaches to AI automation for contact centres: Deep dive
When beginning to consider how and where you can use AI within your contact centre, you’ll first need to define your strategy. Part of that will be figuring out which of the 8 top contact centre AI use cases to start with. Then, you need to decide whether you go ‘high and wide’ or ‘narrow […]
AI reduces call volumes by 40% for Tallahassee State College
Most people might not see the connection between a college degree and the quality of the student experience. However, a study by California State University, Stanislaus, found that students increasingly view education as a commodity. While the commercialisation of education is widely debated, especially outside the U.S., one thing is clear – in an era […]