Make sure your AI policy includes this…
In the last few months, I’ve spoken to a handful of companies that are stalled on moving forwards with their AI plans, or even putting those plans together, because they’re having to put together an AI policy first. And, from what I’ve seen, these policies have the potential to prevent innovation and inhibit growth. If […]
AI Voice Generation with Brian Cook, CEO, WellSaid
WellSaid is at the forefront of AI-generated voices and has been proving bleeding edge voice technology since late 2018.
Agony Agent Roundtable #2
In this episode of Agony Agent, Ben McCulloch welcomes conversation design experts Ilana Meir and Peter Isaacs to tackle pressing issues faced by conversation AI designers.
2 of the best approaches to AI automation for contact centres: Deep dive
When beginning to consider how and where you can use AI within your contact centre, you’ll first need to define your strategy. Part of that will be figuring out which of the 8 top contact centre AI use cases to start with. Then, you need to decide whether you go ‘high and wide’ or ‘narrow […]
AI reduces call volumes by 40% for Tallahassee State College
Most people might not see the connection between a college degree and the quality of the student experience. However, a study by California State University, Stanislaus, found that students increasingly view education as a commodity. While the commercialisation of education is widely debated, especially outside the U.S., one thing is clear – in an era […]
Generative AI and the future with Martin Musiol
Martin Musiol joins us as he shares his knowledge on all things AI.
Conversations Unparsed: Industry Leaders Share Their Vision for AI
During Unparsed 2024 we asked 10 CAI professionals to tell us what they’re working on. They come from a range of companies, from startups with a single person covering their CAI projects to international banks, retailers and healthcare companies with complex and vast teams. We asked them what’s working and what isn’t. We wanted to […]
Vlad Vuskovic, Lead of Search at Google Cloud AI, Director of Product Management
I was joined by one of the founding team members of Google Assistant and all round AI legend, Vlad Vuskovic.
How to define your AI roadmap
Many organisations have woken up to the potential of AI over the last couple of years. Every second CEO wants their own version of ChatGPT. With this surge in interest, teams across the world are rushing to deploy AI solutions on a whim, without having a long-term strategy, rushing to claim they’re using generative AI. […]
Real-Time Accent Transformation for Call Centres
You know that moment when the live agent connects to your call. You hear their first words, and your mind is scrambling to detect their accent. You may like their accent, dislike it, or struggle to understand them. Around 60% of enterprises across Western Europe and North America have some type of partnership with an […]