Digital humans and innovation at Capita with James Brooks
James Brooks, Innovation Principle, Capita, joins us as he shares his insights into Digital humans and how Capita is approaching conversational AI.
The DITAT maturity model for conversational AI
We’ve put together the DITAT maturity model for conversational AI to show the various stages of maturity conversational applications go through on the journey to AI transformation.
Conversations Squared #3 Esha Metiary
Esha Metiary, Lead Conversation Designer, Bol.com, talks about why some assistants should be prepared to discuss political matters.
Open AI vs Google: a headline you’d never have dreamed of
With the launch of ChatGPT, OpenAI hasn’t just managed to make a big splash in the AI community. It’s managed to break out of that community and hit almost every other community on the planet. Marketers, creators, insurers, accountants, everyone has heard of it. It’s even got itself into a position where people are talking […]
15 ways conversation designers could use ChatGPT
People from all industries and professions have gotten a hold of ChatGPT and have begun to understand the potential power of NLP technologies. In the field of conversational AI, for obvious reasons, there’s been a LOT of talk about whether a future version of ChatGPT would negate the need for conversation designers. The reactions from […]
How to achieve better customer service during seasonal spikes
We’ve written about novel uses of personas, how AI improves a human’s work, and how holistic AI is the future of customer service. There’s countless ways those concepts can be applied to organisations. Let’s consider seasonal spikes.
Conversational AI at GoDaddy and beyond with Sonia Talati
Sonia Talati, Senior Manager for Conversation Design at GoDaddy, shares some insights into how GoDaddy uses conversational AI and thoughts on scale.
Nova KBM’s AI assistant is more successful than anyone dreamed
Here’s how Nova KBM, a market-leading Slovenian bank, automated its customer engagement, and the results it saw.
Learnings from designing over 300 chatbots with Jim-Rowe Bot
Jim-Rowe Bot joins Kane-versational AI and talks through what he has learned from the experience of creating over 300 chatbots.
Conversations Squared #2 – Jason F. Gilbert
Jason F. Gilbert (aka The BotMan) is the Lead Character Designer at Intuition Robotics. Originally a filmmaker, he’s worked on loads of bots through the years for various brands on chat and voice, as well as digital humans (such as ‘Anna’) and now with ElliQ – a robotic companion for elderly Americans.