Paulina Lewandowska, Roche, joins us to share her learnings on designing conversations for digital humans working in healthcare.
Paulina Lewandowska is a conversation designer at Roche, a global pharmaceutical company. After a recent trial of digital humans for patient care and diagnosis, Paulina joins us to share the lessons and findings. Can digital humans improve the patient-doctor relationship? Can emotion recognition help deliver better care? What are the practical challenges and considerations for bring digital humans to production? We’re about to find out.
In this episode
00:00 Introduction and presenting VUX World at the EU Chatbot Summit, We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/
00:45 Welcome Paulina Lewandowska
05:05 What is Roche?
11:37 Things learned from the digital human project
17:37 Can emotional connections happen with technology?
23:23 What a digital human does
26:26 How it works
32:12 Opportunity and potential
37:20 Educating users
41:43 Target customers
44:28 Key learnings from human – digital human interaction
50:30 Focussing on voice and conversational aspect
56:10 Outro
Join VUX World at the EU Chatbot Summit where we’ll be hosting a full day of enterprise AI best practice content, with the likes of Vodafone, Love Holidays, LNER and many more. We have a 30% DISCOUNT for you too: VUXEU23 to attend: https://theeuropeanchatbot.com/
