A novel approach to designing bot personas
“There is no such thing as a voice user interface with no personality,” according to Voice User Interface Design, written by Michael H. Cohen, James P. Giangola and Jennifer Balogh in 2004.
Unleash the real power of DialogFlow with Rob Lubow, CMO, Botcopy
Botcopy is a Google Cloud Partner that augments the workflow and usability of DialogFlow, making the front end messenger interface customisable.
Balto’s Real Time Index analyses 100m+ calls to enable agents to offer better CX
I previously asked whether AI companies in customer service are the next Google’s, Instagram’s etc. Here’s some evidence on how that might occur.
Automate the mundane, elevate the humane, with Muddu Sudhakar, CEO, Aisera
Muddu Sudhakar, CEO, Aisera joins us to discuss the Aisera philosophy for AI mediated service provision, and some controversial recommendations.
How ABN AMRO bank developed AI maturity
Although conversational AI has decades of history, there’s relatively few companies around who you would call mature in AI terms. But here’s one.
The rise of digital humans and branded avatars with Danny Tomsett, CEO, UneeQ
Danny Tomsett, CEO, UneeQ joins us to talk through the rise of digital humans and branded avatars.
How LNER’s digital human could revolutionise train travel
Bots take many shapes and forms, and each has their unique challenges. How about this one though – a digital human installed in a busy train station concourse in England?
Conversation design maturity with Braden Ream, CEO, Voiceflow
We were joined by Braden Ream, CEO, Voiceflow to discuss conversation design maturity and best practice for growing conversational AI teams.
You’ll build your first chatbot twice with Orlando Gadea, Stanley Black and Decker
Orlando Gadea, Stanley Black and Decker joins us to share his experience in managing conversational AI digital transformation programmes and why you’ll end up building your first bot twice.
How Rabobank uses conversational AI with Stefan Bijkerk
Stefan Bijkerk discusses with us on our podcast the ways that Rabobank is using conversational AI.