Challenges we currently face in conversation design
Brian Smith, Sr Product Manager, Intuit, shares his research into the top challenges faced by conversational AI teams in 2022.
Top CX trends and how AI is helping, with Brad Cleveland
Brad Cleveland, speaker, author and consultant, joins us to share his insights on how great customer experience strategies are implemented.
How Marks and Spencer is using conversational AI, with Steven Siddall, Contact Systems Lead, Marks and Spencer
Steve Siddall joins us to tell us about how Marks and Spencer is using conversational AI and the benefits it is bringing the business.
The next generation of synthetic human-like voices
Why have film-makers been slow to adopt synthetic voice? They could generate voices quickly and more cheaply. They could pick and choose from a huge variety of different voices and accents.
Conversation design: towards a single source of truth
It’s funny how we’d always taken conversations for granted until we had to design them. What was once so natural for us – two or more people having a chinwag – becomes a profoundly complex matrix of stakeholders, technology and design documents once those conversations are had with machines. The conversation a user has with […]
How Instacart is using conversational AI with Ayesha Saleem, Conversation Design Manager, Instacart
Ayesha Saleem joins us to discuss how Instacart has brought in the use 0f conversational AI, as well as some conversation design best practice.
Digital avatars for travel with Robert Cunningham, Innovation Manager, LNER
Robert Cunningham of LNER chats to us about digital avatars, their use in travel and the success it brings.
Conversation design is a marathon with Matt Portillo, Conversation Design Lead, Amelia
Matt Portillo chats with us about conversation design, why it isn’t really a project but is a long term journey.
Core components of a conversational AI system with Jaya Kishore, CTO, Yellow AI
Hear from Jaya Kishore the co-founder and CTO of Yellow AI as he talks about the core components of conversational AI.
Why multimodal conversational AI is the future, with Raj Tumuluri, CEO, OpenStream.ai
Raj Tumuluri shares the vision for truly multimodal conversational AI, and it’s impressive… And a reality today.