Best Practices For Conversation Design
Giving life to your bot is not an easy task. Being in the Conversation Design space for almost 5 years now, I’ve come across numerous challenges and have had tons of learnings along the way. This article is an attempt to provide a checklist that will come in handy as you take on a new […]
Call centre authentication with Matt Smallman, Founder, SymNex Consulting
Hear from best selling author and voice biometrics expert, Matt Smallman, on how to utilise technology for voice authentication.
Here’s something you’ll need soon enough
Most companies aren’t mature in their AI operations to have graduated to automated use cases that are fully transactional.
So you have a chatbot, now what? With Alan Nichol, CTO, Rasa
We’re joined by Rasa CTO, Alan Nichol, to discuss how enterprise brands can scale their conversational automation properly.
Voice AI Lego: the importance of modularity
Why a modular approach to voice AI technology selection gives you ultimate flexibility, according to Shawn Edmunds, CRO, Lumenvox.
How Decathlon is using conversational AI in retail with Charles Guth, Customer Service Manager, Decathlon
Learn how Decathlon flipped the script on its customer service channels and built an entirely new customer service set up with AI.
Voice with X-Ray vision?
Learn how Disruptel is disrupting TV content consumption with voice assistant capabilities that can see what you’re watching.
Google announces CCaaS solution
Google has announced its very own contact centre as a service in partnership with ujet.
How Deutsche Telekom uses NLP with Angel Martinez, Lead Architect for Speech Technologies and NLP, Deutsche Telekom
A deep dive into how Deutsche Telekom is using and building NLP solutions with Lead Architect for Speech Technologies and NLP, Angel Mario Castro Martinez.
‘Cobots’ with Lisa Michaud, Product Director, Interactions
How humans and bots working together in real time can lead to epic customer experiences.