You don’t need an Alexa skill or a chat bot, you need…
As soon as you start properly examining the potential of conversational AI and voice technology for your business, you find that potential absolutely everywhere.
New Alexa features for developers from Alexa Live 2020
Now we have a couple weeks that have passed since Alexa Live: those few hours where Amazon just blew our minds and announced 31 new features. There are new features for designers, for businesses and, of course, for devs as well. Now let’s look at a few features that I find most important and most […]
Creating human-like voice bots for IVR with Einav Itamar
Einav Itamar is the founder and CEO of Voca.ai, a technology company specialising in IVR automation using conversational AI. He joins Dustin and Kane to chat about how to create human-like conversations for IVR bots, the impact of coronavirus on call centre demand and how organisations are approaching automating incoming call centre calls with AI. […]
Top 7 new Alexa updates for marketers
Amazon recently announced 31 new features for Amazon Alexa. Here are the top seven for marketers.
A tell tale sign that you need a conversational AI strategy (don’t make the same mistakes as you did with social)
Here’s a tell tale sign that it’s time to put together a proper conversational AI strategy for your company. Voice and conversational AI is in danger of going down the same route as call centres, websites and social media did in the early days, leading to sunken costs, inefficient management, poor customer experience and ineffective […]
Automating call centres with AI and Frank Schneider
Frank Schneider, CEO of Speakeasy AI joins us to share how you can automate your call centres using conversational AI.
App Clips: The biggest innovation to hit the App Store since the App Store
At WWDC2020, Apple announced App Clips. It’s the first signs of an app revolution and the first real innovation we’ve seen on the app-front since the App Store launched in 2007.
All the new Siri updates from Apple WWDC 20
Here’s a run through of all the new updates to Siri announced at WWDC 2020.
The future is multi modal
Transcript A good digital assistant will take context into consideration when providing a user experience. Now that context can be related to the device that you’re using, could be related to the environment that you’re in, could be related to how much time and attention you have available at any given time. So for example, […]
Multi modal design with Google’s Daniel Padgett
Google’s Head of Conversation Design, Daniel Padgett, shares how his team approach multi modal design across all Google Assistant-enabled devices.