Inside Autodesk’s AI-powered sales & CX transformation with Chafik Abdellaoui
In this episode, we chat with Chafik Abdellaoui, Workforce and Quality Manager at Autodesk, about how AI is used in sales and customer experience and the real results.
Is AI enough? How businesses can stand out
In this episode, Panos Karagiannis, CEO of Moveo.AI, joins us to explore how AI has been reshaping business automation.
Revolutionising AI usability with Jakob Nielsen
In this episode, UX legend Jakob Nielsen joins VUX World to discuss why AI usability still lags behind and what needs to change.
AI agents: hype vs reality with Ronald Ashri, OpenDialog
Ronald Ashri, Co-Founder of OpenDialog, discusses the evolving landscape of conversational AI, including all the hype around AI agents.
Salzburg AG revolutionises customer service with generative AI, Sarah Haider
In this podcast with Sarah Haider, Digital Manager for Conversational AI at Salzburg AG, we explore the journey of revolutionising customer interactions with generative AI.
Top AI trends shaping customer experience in 2025
Learn what’s happening with AI in customer experience and what businesses should focus on in 2025.
How Rasa is revolutionising conversational AI
In this podcast with Alan Nichol, co-founder of Rasa, we chat about the rapidly evolving world of conversational AI and a game changing framework for creating natural conversations.
The generative AI platform that’s revolutionising business growth, with Noam Fine
In this conversation, we delve into the transformative potential of generative AI in the contact center with Noam Fine, co-founder and CEO of Hear.ai.
How Agentic AI gets stuff done in customer experience
Is the term Agentic AI new to you? Don’t worry. It seemingly became one of the most discussed terms in conversation AI overnight. Think of Agentic AI as an AI system that doesn’t just respond to your inputs but takes action on your behalf. This article will expand on that definition by summarising some key […]
7 reasons why you need a conversation designer
Do you know what a conversation designer does? If you do, then chances are you work in the Conversational AI industry. The rest of the world doesn’t seem to get it yet. Conversation designers have to remind people of their value constantly. That’s a shame because those who don’t know will often treat every automated […]