The mid-market’s AI agent advantage with Braden Ream, Voiceflow
Kane chats with Braden Ream, CEO of Voiceflow, exploring how and why mid-sized companies are leading the charge in AI agent adoption.
How to chart a course to AI maturity in CX: Why it matters
Discover how leading organisations like Pandora are achieving AI maturity in customer experience.
The mad genius of using LLMs as classifiers with Katherine Munro, Swisscom
In this episode, Kane Simms is joined by Katherine Munro, Conversational AI Engineer at Swisscom, for a deep dive into what might sound like an odd pairing: using LLMs to classify customer intents.
Building AI maturity at Pandora with Sonia Ingram
In this episode, Kane is joined by Sonia Ingram, Global Director of AI at Pandora, to explore what it really takes to develop AI maturity in a global business.
Start with your CX problem first and work backwards
Discover valuable strategies for cutting through the noise and making AI work for your specific challenges.
AI beyond the hype: what actually works for enterprise with Andrei Papancea, NLX
In this episode, we chat with Andrei Papancea, CEO and Co-Founder of NLX, to cut through the noise and get real about where AI in the enterprise is delivering value, and where it’s not.
AI on the rails: Arriva’s journey into intelligent travel assistance
In this episode on the VUX World podcast, we chat all about the innovative AI journey of Citizens Advice with Stuart Pearson.
Responsible AI, Real Results with Citizens Advice
In this episode on the VUX World podcast, we chat all about the innovative AI journey of Citizens Advice with Stuart Pearson.
How United Airlines automates 64% of special requests with AI-enabled voice guidance
Discover how a multimodal approach improved United Airlines’ user experience.
NatWest on Gen AI with Mark Worden
In this episode, we dive deep into how NatWest uses generative AI to reshape customer service at scale, with Mark Worden, Strategy & Innovation Lead for Cora at NatWest.