8 reasons AI projects fail and 12 ways to make yours a success
Despite the enthusiasm for AI among businesses, industry research consistently shows that 80–90% of AI pilots never make it into production. So why is that?
AI vs BPO: Foundever’s transformative journey with Guillaume Laporte
In this episode, we talk to Guillaume Laporte, Chief AI Officer at Foundever – a $4 billion BPO giant with 150,000 employees worldwide.
How Prudential is shaping user-centred design in the age of generative AI
Explore how Prudential Financial is embracing generative AI to revolutionise user-centred design.
Designing for generative AI: The UX evolution at Prudential with Alex Shin
In this episode, we’re joined by Alex Shin, Senior Product Designer at Prudential Financial, to talk about how UX is evolving in the age of LLMs.
AI is smart enough – so are you ready?
Instead of needing ever-smarter LLMs for most business processes, the real impact now comes from how we use them.
The mid-market’s AI agent advantage with Braden Ream, Voiceflow
Kane chats with Braden Ream, CEO of Voiceflow, exploring how and why mid-sized companies are leading the charge in AI agent adoption.
How to chart a course to AI maturity in CX: Why it matters
Discover how leading organisations like Pandora are achieving AI maturity in customer experience.
The mad genius of using LLMs as classifiers with Katherine Munro, Swisscom
In this episode, Kane Simms is joined by Katherine Munro, Conversational AI Engineer at Swisscom, for a deep dive into what might sound like an odd pairing: using LLMs to classify customer intents.
Building AI maturity at Pandora with Sonia Ingram
In this episode, Kane is joined by Sonia Ingram, Global Director of AI at Pandora, to explore what it really takes to develop AI maturity in a global business.
Start with your CX problem first and work backwards
Discover valuable strategies for cutting through the noise and making AI work for your specific challenges.