AI vs BPO: Foundever’s transformative journey with Guillaume Laporte
In this episode, we talk to Guillaume Laporte, Chief AI Officer at Foundever – a $4 billion BPO giant with 150,000 employees worldwide.
Start with your CX problem first and work backwards
Discover valuable strategies for cutting through the noise and making AI work for your specific challenges.
AI on the rails: Arriva’s journey into intelligent travel assistance
In this episode on the VUX World podcast, we chat all about the innovative AI journey of Citizens Advice with Stuart Pearson.
How United Airlines automates 64% of special requests with AI-enabled voice guidance
Discover how a multimodal approach improved United Airlines’ user experience.
Inside Autodesk’s AI-powered sales & CX transformation with Chafik Abdellaoui
In this episode, we chat with Chafik Abdellaoui, Workforce and Quality Manager at Autodesk, about how AI is used in sales and customer experience and the real results.
Navigating CX: Lean, AI, and Customer-Centric Transformation
Join us as we dive into the evolving landscape of customer experience with Alannah Martin, Value Owner at Ovo Energy.
Scaling debt recovery with an AI assistant – a success story
Find out how a chatbot built by VUX World reduced query resolution times to 2 ½ minutes (saving 400 agent hours in under a year) and improved CSAT by 30%.
Customer and Agent Perspectives on Enterprise AI Adoption in 2024
You’re reading this because you have an interest in conversational AI. You’ve probably embraced it and already use it in your work. How do other people feel about AI though? Specifically, how do contact centre agents and customers feel about AI? Both groups are central to Conversational AI. We deliver great experiences in tandem with […]
8 top AI use cases for contact centres
I recently gave a talk at a webinar, hosted by Servion and Cisco, where I laid out the top use cases for AI in the contact centre. I’ll share them with you here. I’ve said it before and I’ll say it again: the contact centre is where the big opportunities lie for AI. Here, we […]
How we built AI assistant, Sandy, with loveholidays
The loveholidays AI team join us to share their lessons learned from implementing the award-winning AI assistant, Sandy.