How Essent saved €1.8 million by listening to their call centre agents
Most AI success stories sound too good to be true. This one’s different because it started with something we’ve all experienced: being put on hold while someone searches for an answer they should already know. Essent is the Netherlands’ biggest energy provider, and like most large companies, it had customer service agents drowning in calls […]
NiCE & Cognigy: The AI arms race in CX has begun
The AI arms race in customer experience just got serious. We dig into what NiCE’s $955 million acquisition of Cognigy means for the future of AI in customer experience.
Testing the future: How Klearcom is powering the voice AI revolution
As businesses move from legacy IVRs to conversational AI, one company powers the testing tech that keeps everything running smoothly.
4 AI case studies: insights from H&M, Sage, Telenor and Vipps MobilePay
Discover how H&M, Sage, Telenor and Vipps MobilePay implement AI in their customer experience and the results they’re seeing.
Inside the AI copilot revolution that saved Essent €1.8M with Kellin Sjoerds and Ricky Rekkers
Discover how Essent built an award-winning AI copilot that cut call times, empowered agents, and saved €1.8M – all through innovative design, safe deployment, and real-world innovation.
From IVR to AI: The future of voice testing in contact centres with Satish Barot, Klearcom
As generative AI redefines the contact centre, ensuring consistent performance across complex telephony networks becomes mission-critical.
AI in financial services: lessons from DNB and MSUFCU
Discover how leading financial services organisations are finding success with AI.
AI and the BPO industry: why enterprises must take notice
The world of business process outsourcing (BPO) is at a crossroads, dramatically changed by the relentless march of Artificial Intelligence, especially generative AI.
How True Cassic made AI work for CX
While the promise of AI in customer experience is compelling, turning that promise into actual value takes more than plugging in a chatbot.
How True Classic tailored AI for customer experience with Jordan Gesky
Discover a real-world example of how AI is driving tangible results for a fast-growing apparel brand.