Your contact centre is already a voice AI channel: you just haven’t realised it yet
The voice channel in the contact centre has lost love in recent years. However, recent developments in voice AI (generative AI, speech recognition and speech synthesis) might be finally bringing voice into the 21st century. Voice AI is now turning the traditional one-to-one, costly contact channel into a one-to-many, scalable, revenue-generating one. In a recent […]
Expert analysis of the best AI platforms in 2025
This is an essential VUX World episode for CX leaders seeking to make informed decisions about their AI tech stack.
How Essent saved €1.8 million by listening to their call centre agents
Most AI success stories sound too good to be true. This one’s different because it started with something we’ve all experienced: being put on hold while someone searches for an answer they should already know. Essent is the Netherlands’ biggest energy provider, and like most large companies, it had customer service agents drowning in calls […]
NiCE & Cognigy: The AI arms race in CX has begun
The AI arms race in customer experience just got serious. We dig into what NiCE’s $955 million acquisition of Cognigy means for the future of AI in customer experience.
Testing the future: How Klearcom is powering the voice AI revolution
As businesses move from legacy IVRs to conversational AI, one company powers the testing tech that keeps everything running smoothly.
4 AI case studies: insights from H&M, Sage, Telenor and Vipps MobilePay
Discover how H&M, Sage, Telenor and Vipps MobilePay implement AI in their customer experience and the results they’re seeing.
Inside the AI copilot revolution that saved Essent €1.8M with Kellin Sjoerds and Ricky Rekkers
Discover how Essent built an award-winning AI copilot that cut call times, empowered agents, and saved €1.8M – all through innovative design, safe deployment, and real-world innovation.
From IVR to AI: The future of voice testing in contact centres with Satish Barot, Klearcom
As generative AI redefines the contact centre, ensuring consistent performance across complex telephony networks becomes mission-critical.
AI in financial services: lessons from DNB and MSUFCU
Discover how leading financial services organisations are finding success with AI.
AI and the BPO industry: why enterprises must take notice
The world of business process outsourcing (BPO) is at a crossroads, dramatically changed by the relentless march of Artificial Intelligence, especially generative AI.