OpenAI GPT-4o: What’s new and what’s the impact on CX?
Marc Bernstein joins us to discuss whats new and whats the impact on CX from OpenAI GPT-4o.
Chatbot and LLM Analytics with Eric Griffing, Dashbot
Join us as we discuss how businesses can leverage analytics to optimise customer interactions, the common pitfalls in current AI strategies, and the future of AI in customer service.
AI that filters voices and soften accents, with Ofer Ronen
Ofer Ronen joins us as he shares with us how AI is being used to filter voices and making accents clearer to understand!
Lessons from 21 years in conversational AI with Chris Ezekiel
Chris Ezekiel, Creative virtual joins us as he shares his knowledge from being in the conversational AI space for 21 years!
Using AI to make the job search easier with Total Jobs Group
How can AI make your job search easier? I’m joined by Head of Product – Conversations at Total Jobs Group, Somnath Biswas to discuss.
AI in contact centers trends with Nerys Corfield
We were joined by Nerys Corfield as she delved into what AI in contact centre trends!
The AI Platform Reimagined, with Brandon Nott and Nick Orlando
Join us for a thought-provoking episode of VUX World, with Brandon Nott, CPO, Amelia, and Nick Orlando, Director of Product, Amelia.
The evolution of the full-stack conversation designer
Just a few years ago we saw the concept of the ‘full-stack conversation designer’ emerge. Essentially, this job title meant that the designer could see a bot from ideation to iterations, including research, designing flows and the bot’s language, creating the dialogue management, and training the NLU. According to Peter Isaacs, “The way it was […]
Lean and process engineering for AI automation with Scott Hamilton
Scott Hamilton, Prodigal Tech joins us on our VUX World podcast as he shares all about AI automation!
Navigating the CX Maze: Insights from Ian Robertson on VUX World
Ian Robertson, The Forum joins us as we delve into the dynamic world of Customer Experience.