Lessons from 21 years in conversational AI with Chris Ezekiel

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Kane Simms
  • Founder and CEO at VUX

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About this episode

Chris Ezekiel, Creative virtual joins us as he shares his knowledge from being in the conversational AI space for 21 years!

Chris Ezekiel is founder and CEO of one of the longest standing conversational AI platforms, Creative Virtual. Chris joins us to discuss the changing landscape of conversational AI and the recipe for longevity and long term success.

In this episode

00:00 Introduction
02:20 Welcome chris
09:49 Testing elements
21:42 Generative AI approach
25:36 Barriers customers face
31:24 Media AI hype
37:15 Poorly designed systems
41:25 Recognising what AI is good for
49:00 Revenue generation use cases
54:00 UK slow adoption process
57:45 Large companies not understanding the ‘technology’
1:04:15 Is it the ‘Early days?’
1:09:48 Outro

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Kane Simms

A strategic AI advisor who, for the past decade, has helped business leaders and product owners transform customer experience using conversational and generative AI.

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