How to get started in Conversational AI
This question comes up all the time, and that’s great! So many people are discovering conversation design, and so many of them come from different backgrounds. We want to give you some helpers to get started. Before we do that, it’s worth pointing out a few things. Conversational AI has the potential to help everyone, […]
Microsoft Copilot: Enterprise lessons learned with Pete Kemp
Pete Kemp, FSP joins us on our VUX World podcast as he talks through Microsoft Copilot.
Esteemed author, Byron Reese, discusses the impact of AI on work, life and society
Byron Reese joins us on our VUX world podcast as he chats through the impact of AI.
What to expect from gen AI in enterprise this year, with Philipp Heltewig, CEO, Cognigy
Philipp Heltewig, CEO, Cognigy joins us as we go through what we expect from AI over the next 12 months.
The Complete AI automation process: A VUX World framework
In a previous post, I argued that role playing conversations is an ineffective way of scoping the requirements for a conversational AI use case, or for your first draft design. I realised that, while role play isn’t ideal, there are a shed load more decisions and activities that need to occur before you even think […]
The end of role play in conversation design?
There’s a common practice in conversation design, where a design team will role play a conversation with the intention of identifying common conversational patterns, and distilling that down into an ideal ‘flow’ or ‘happy path’. You’d then use this as your first-pass design and iterate from there. Is this practice still relevant today? Honestly, I […]
Designing AI assistants with 50 years of conversation analysis with Liz Stokoe
Liz Stokoe joins us as she chats designing AI assistants with 50 years of conversation analysis
Agony Agent Roundtable #1
Rebecca Evanhoe and Wally Brill joined us for the first episode of Agony agent roundtable!
A year in enterprise AI: 2023 review with Frank Schneider, Verint
Frank Schneider, Verint joins us on our VUX world podcast as we have a recap of the year 2023!
How to implement a tried and tested bot improvement cycle
If you’re working with conversational AI systems, then you’ll know that these things are like living organisms. A chatbot is more like a member of staff than it is a piece of software. Would you put a new member of staff on the phone or onto a live chat system and just leave them to […]