Conversation Design

Agony Agent Roundtable #2

September 5, 2024

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2 of the best approaches to AI automation for contact centres: Deep dive

August 23, 2024

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AI reduces call volumes by 40% for Tallahassee State College

August 20, 2024

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Generative AI and the future with Martin Musiol

August 19, 2024

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Conversations Unparsed: Industry Leaders Share Their Vision for AI

August 14, 2024

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Vlad Vuskovic, Lead of Search at Google Cloud AI, Director of Product Management

August 9, 2024

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How to define your AI roadmap

August 8, 2024

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Real-Time Accent Transformation for Call Centres

July 29, 2024

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Seven key insights from creating an award-winning AI chatbot

July 26, 2024

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Scaling debt recovery with an AI assistant – a success story

July 22, 2024

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Voice UX Design in a generative AI world with Cooper Johnson

July 12, 2024

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Customer and Agent Perspectives on Enterprise AI Adoption in 2024

July 10, 2024

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Traversing the uncanny valley with Falene McKenna

July 10, 2024

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8 top AI use cases for contact centres

July 4, 2024

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AI Design Principles

June 17, 2024

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10 differences between small language models (SLM) and large language models (LLMs) for enterprise AI

June 14, 2024

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The changing role of the AI-enabled contact centre

June 13, 2024

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CSAT and NPS are dead. Good Riddance. With Richard Smullen

June 12, 2024

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The role of AI in music with SoundCloud’s Hazel Savage

June 11, 2024

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How we built AI assistant, Sandy, with loveholidays

June 11, 2024

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Unlocking AI use cases with speech recognition with Ricardo Herreros-Symons

May 29, 2024

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Whose job is prompt design?

May 22, 2024

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OpenAI GPT-4o: What’s new and what’s the impact on CX?

May 14, 2024

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Chatbot and LLM Analytics with Eric Griffing, Dashbot

May 10, 2024

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