Designing for generative AI: The UX evolution at Prudential with Alex Shin
In this episode, we’re joined by Alex Shin, Senior Product Designer at Prudential Financial, to talk about how UX is evolving in the age of LLMs.
AI is smart enough – so are you ready?
Instead of needing ever-smarter LLMs for most business processes, the real impact now comes from how we use them.
The mad genius of using LLMs as classifiers with Katherine Munro, Swisscom
In this episode, Kane Simms is joined by Katherine Munro, Conversational AI Engineer at Swisscom, for a deep dive into what might sound like an odd pairing: using LLMs to classify customer intents.
NatWest on Gen AI with Mark Worden
In this episode, we dive deep into how NatWest uses generative AI to reshape customer service at scale, with Mark Worden, Strategy & Innovation Lead for Cora at NatWest.
Salzburg AG revolutionises customer service with generative AI, Sarah Haider
In this podcast with Sarah Haider, Digital Manager for Conversational AI at Salzburg AG, we explore the journey of revolutionising customer interactions with generative AI.
The generative AI platform that’s revolutionising business growth, with Noam Fine
In this conversation, we delve into the transformative potential of generative AI in the contact center with Noam Fine, co-founder and CEO of Hear.ai.
The full stop problem: RAG’s biggest limitation
RAG (Retrieval Augmented Generation) systems are quickly becoming the go-to solution for those looking to leverage AI in business. But RAG systems have some inherent limitations that negatively impact user experience and prevent scale. One limitation, perhaps the biggest, is what I call ‘the full stop problem’. In this article, I’ll explain what that is, […]
Gen AI could revolutionise voice too
How has generative AI impacted the voice space? We’ve heard a great deal about LLMs being used in chatbots. While the most famous product is undoubtedly ChatGPT, LLM-based chatbots have been springing up everywhere, to varying levels of success. But what about generative AI for voice? There hasn’t been much fanfare about specific deployments. That’s […]
Let’s RAG and roll: the role of content in LLM applications
In this episode, we dive deep into the critical role content plays in the success of AI systems like RAG.
Best tips for prompt engineering: Insights from Anthropic
Prompt engineering has rapidly emerged as a crucial skill in effectively working with advanced AI models. For those with experience, refining your prompts can significantly improve AI performance and unlock new potential. This article explores some of the best tips for optimising prompt engineering practice drawn from industry experts at Anthropic and their extensive work […]