The AI revolution in recruitment with Martyn Redstone
Martyn joins me to share some new insights on the conversational AI jobs market, the impact that generative AI is having in the recruitment space and some examples of use cases and value being explored in the sector.
The revolution in AI processors with Robert Hallock at Intel Corporation
In this episode, we explore the rapidly evolving world of AI processors; the firepower that makes everything from training, inference and processing possible
Generative AI and the future with Martin Musiol
Martin Musiol joins us as he shares his knowledge on all things AI.
Voice UX Design in a generative AI world with Cooper Johnson
Cooper Johnson is a Voice UX Designer at Gridspace, one of the leading voice AI technology companies.
10 differences between small language models (SLM) and large language models (LLMs) for enterprise AI
With all this talk about large language models, you’d be forgiven for thinking that they’re going to solve the world’s problems. All we need is more data and more computing power!
The changing role of the AI-enabled contact centre
I was recently at an event organised by Kore.ai in The Shard. A lovely spot where I had the pleasure of facilitating a workshop on large language models vs small language models alongside Cobus Greyling. One of the other speakers was Stuart McCann from Boston Consulting Group, who shared some research and insight into the […]
Whose job is prompt design?
This article was written by Benjamin McCulloch, Content and Conversation Designer at VUX World. It seems there isn’t agreement within the Conversational AI industry about who should be responsible for prompting LLMs. Should it be programmers or conversation designers who design the prompts? Generally speaking, I’ve seen conversation designers and programmers who have adopted prompting […]
OpenAI GPT-4o: What’s new and what’s the impact on CX?
Marc Bernstein joins us to discuss whats new and whats the impact on CX from OpenAI GPT-4o.
Chatbot and LLM Analytics with Eric Griffing, Dashbot
Join us as we discuss how businesses can leverage analytics to optimise customer interactions, the common pitfalls in current AI strategies, and the future of AI in customer service.
Microsoft Copilot: Enterprise lessons learned with Pete Kemp
Pete Kemp, FSP joins us on our VUX World podcast as he talks through Microsoft Copilot.