What most companies get wrong about voice AI with Henry Vaage Iversen, boost.ai
We dig into what’s changed in voice AI technology, why phone volumes continue to rise and how large language models are reshaping what’s possible on the voice channel.
How PolyAI built a voice AI model that handles millions of customer calls with Nikola Mrkšić
In this episode, we explore fine-tuned LLMs, enterprise voice AI and the future of conversational customer experience. Discover how PolyAI powers millions of customer interactions for global enterprises.
Where generative AI earns its place in fintech. Lessons from Jaja Finance with Adrian Matei
Most teams are still asking where to use AI. The better question is where not to.
The realities of deploying generative AI in customer support with Alia Azim, Citation Group
In this episode, we discuss how to shift from traditional NLU chatbots to generative AI conversational agents.
The evolution of conversation design in the age of generative AI with Georgios Tserdanelis, JPMorganChase
We explore how conversational AI has evolved from scripted IVR and NLU systems to large language models and agentic experiences.
8 critical factors for deciding between hybrid and pure generative AI
Discover the emerging hybrid AI techniques for customer experience that enable businesses to benefit from the immense power of generative AI, while maintaining certainty and consistency in areas that matter.
From logos to language: The next evolution of Brand Identity
Discover how generative voice AI is redefining brand identity, transforming it from static visuals and tone guides into adaptive, conversational experiences that sound unique to every customer, yet remain unmistakably on brand.
Mastering context engineering in conversational AI with Martin Cross, Connect
Discover the art and science of context engineering in conversational AI with Martin Cross, President of Connect.
Are LLM chatbots ready for prime time? Or is intent-based NLU still king?
Everyone’s talking about LLM chatbots, but few are asking the hard questions. Are they actually ready for the pressure of real-world use?
How Prudential is shaping user-centred design in the age of generative AI
Explore how Prudential Financial is embracing generative AI to revolutionise user-centred design.