Balancing AI and Human Insight

Unless you’ve been orbiting in a space station with no Wi-Fi you’ll know that there’s a lot of hype around LLMs such as ChatGPT. However, what everyone craves are best practices for how to use them (and not another ‘here’s 1000 ChatGPT prompts to try before you die’ list on our LinkedIn feed). In the […]

ChatGPT’s ‘strategies for success’ look familiar to us!

When Open AI released their ‘Six strategies for getting better results’ in Dec 2023, anyone who has worked in conversational AI must have thought oh, that looks familiar! The blog showed various techniques for working with ChatGPT. So many of the techniques are similar to the things conversation designers and programmers from the CAI industry […]

Three smart ways to use LLMs alongside your NLU

LLMs have made quite a mark haven’t they? They were just a whisper within conversational AI in the past few years. Now they’re getting an unbelievable amount of exposure. It’s been the year of ChatGPT. Due to the fact that LLMs can convincingly talk about pretty much anything, most of the time, people have started […]

Yes, ChatGPT has a persona and you should be careful

When communicating with an AI assistant, we always observe its persona. They give away little hints while we communicate with them, and that makes us imagine a persona, as if we’re trying to categorise them against people we know. As stated in Voice User Interface Design, “There is no such thing as a voice user […]